Cartersville, GA30+ days ago
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details • Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service • Ensure compliance with all insurance client requirements, processes and metrics • Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery • Communicate all customer requests and needs to appropriate team members • Provides positive energy when greeting customers in person and on the phone • Understanding of all required Insurance programs and procedures • Participate in daily "production walks" with the Management Team, as required • Support all team members when required • Participate in monthly Health & Safety and staff meeting (if required) • Attend training, information sessions and workshops recommended by Store Manager • Maintain the stores KPIs by maximizing role performance • Uphold the companys Core Values: Honesty, Integrity & Respect. Keywords: Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, DRP, adjuster, appraiser, service advisor, writer, sales, automotive, career, estimate, auto repair, mechanical repair.