UNKNOWN

ADAPTED_NOW

HOUR

Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company. • Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.

***This role is 100% onsite in the client location in Baltimore, MD ***Maximum pay rate offered is $18/hour on W2 - All inclusive. Terms of Employment • W2 Contract, 12 Months• This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.• Work Schedule: 08:00 am- 05:00 pm Overview Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company. Responsibilities: • Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.• Processing complex orders, returns, and exchanges accurately and efficiently.• Resolving escalated customer complaints or issues in a timely and effective manner.• Acting as a point of contact for other customer service representatives for guidance and support.• Mentoring and training junior customer service representatives.• Maintaining accurate and detailed records of customer interactions and transactions.• Analyzing customer feedback and trends to identify areas for improvement.• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.• Keeping up-to-date with product knowledge, industry trends, and company policies. Required Skills & Experience • Junior Level experience required.• Need prior large volume of utility call center experience • Previous customer service experience/call center experience.• Handling Inbound and Outbound calls• Solid understanding of customer service principles and practices.• Excellent communication and interpersonal skills.• Strong customer focus.• Ability to handle difficult or challenging situations with professionalism and empathy. <hr/>nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter.

nTech Solutions, Inc.

Junior Customer Service Representative

Call Centers

Call Volume

Communication Skills

Corporate Policies

Customer Escalations

Customer Relations

Customer Support/Service

Customer Training

Customer/Client Research

Industry/Trade Analysis

Interpersonal Skills

Marketing

Mentoring

Pricing

Resolve Customer Issues

Sales

Time Management

Trend Analysis

cb_wl_jobs_master

4-10 years of experience in human resources or administrative roles, with a minimum of three years directly related to leave administration, disability management, or employee benefits. This role ensures organizational compliance with federal, state, and local regulations while providing expert guidance to employees and managers regarding leave entitlements and policies.

Role: Leave Specialist / FMLA Coordinator W2 Contract: 6 Months (Possible Extension) Location: Hybrid in Joliet, IL 60433 <ul><li> Tue, Wed, & Thursday onsite </li><li> Monday and Friday remote </li></ul> Work Schedule: 08:00 AM-04:00 PM Overview Our client is seeking a Leave Specialist / FMLA Coordinator to manage the administration and tracking of employee leave programs. This role ensures organizational compliance with federal, state, and local regulations while providing expert guidance to employees and managers regarding leave entitlements and policies. The successful candidate will serve as a primary liaison with external benefit providers and support the organization’s commitment to employee well-being and equitable workplace practices Responsibilities • Administer and track all employee leave programs, including FMLA, ADA accommodations, short/long-term disability, parental leave, Workers’ Compensation, and other statutory or company-sponsored leaves. • Provide direct support and guidance to employees and managers regarding leave policies, procedures, and available benefit resources. • Monitor leave balances and communicate regular updates to employees, managers, and HR business partners. • Serve as the primary point of contact for disability insurance carriers, benefit vendors, and third-party administrators. • Maintain accurate and up-to-date leave records within the HRIS and leave management systems. • Perform transactional duties related to the administration of disability benefits and leave programs. • Partner with HR, legal, and other internal departments to support workplace accommodations and return-to-work processes. • Assist with audits, reporting, surveys, drafting leave materials, and special projects as assigned. • Stay current with legislation to ensure all policies remain compliant with FMLA, ADA, ERISA, HIPAA, and state/local laws. • Support corporate well-being initiatives, programs, and events Required Skills & Experience • High school diploma required. • 4-10 years of experience in human resources or administrative roles, with a minimum of three years directly related to leave administration, disability management, or employee benefits. • Strong technical knowledge of employee benefits, leave policies, and related legal frameworks including FMLA, ADA, ERISA, and HIPAA. • Advanced proficiency in Microsoft Excel and experience utilizing HRIS and time/attendance systems. • Analytical skills necessary to interpret data and develop solutions for complex leave and disability cases. • Excellent oral and written communication skills for effective interaction with employees, managers, and external vendors. • Proven ability to organize and prioritize work in a dynamic environment to meet strict deadlines. • High level of professional integrity and the ability to handle sensitive benefits and compensation information with strict confidentiality. • Detail-oriented approach to record management and ensuring the accuracy of leave accruals Preferred Skills & Experience • Experience in a large-scale corporate environment. • Familiarity with evolving state and local leave legislation updates  <hr/>nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter.

Leave pecialist / FMLA Coordinator

Administrative Management

American Dental Association (ADA)

Americans with Disabilities Act (ADA)

Analysis Skills

Compensation and Benefits

Detail Oriented

Disability Accommodations

Disability Insurance

ERISA (Employee Retirement Income Security Act of 1974)

Employee Benefits

Establish Priorities

FMLA (Family and Medical Leave Act of 1993)

Federal Laws and Regulations

HIPAA (Health Insurance Portability and Accountability Act)

HRIS/HRMS

High School Diploma

Human Resources

Legal

Maintain Compliance

Microsoft Excel

Organizational Skills

People Management

Presentation/Verbal Skills

State Laws and Regulations

Writing Skills

The Jr Business Analyst will work under the guidance of a senior analyst and will be involved in various project lifecycle activities to ensure alignment with organizational goals. This role is a vital liaison between business needs and IT solutions, gathering and interpreting data to provide actionable insights.

Role: Customer Service Representative W2 Contract: 12 Months Location: Hybrid schedule in Philadelphia, PA 19103 <ul><li> 3 Days onsite - Tuesday, Wednesday & Thursday </li><li> 2 Days remote </li></ul> Overview Our client is seeking Eight (8) Jr Business Analysts to join their team and assist in the daily analysis of customer accounts for dispute resolution. This role is a vital liaison between business needs and IT solutions, gathering and interpreting data to provide actionable insights. The Jr Business Analyst will work under the guidance of a senior analyst and will be involved in various project lifecycle activities to ensure alignment with organizational goals. Responsibilities • Gather and document business requirements by collaborating with stakeholders through interviews, workshops, and surveys. • Create and maintain comprehensive documentation, including use cases, process flow diagrams, and user stories. • Analyze data to identify trends and patterns that can drive business decisions. • Assist in creating data models and defining data requirements for reporting. • Evaluate existing business processes and propose solutions for improvement. • Facilitate communication between technical and non-technical stakeholders. • Assist project managers with creating project plans, timelines, and status reports. • Aid in the development of user documentation, training materials, and guides. • Provide support to end users during and after implementation. Required Skills & Experience • High School Diploma • 1-5 years of experience in a related field • Strong analytical and problem-solving skills • Customer service experience • Ability to multitask • Excellent written and verbal communication skills • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint • Adaptability and a willingness to work in a dynamic environment • Time management and organizational skills • Attention to detail <hr/>nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter.

Customer Service Representative

Business Analysis

Business Processes

Data Analysis

Data Collection

Data Modeling

Help Desk

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Multitasking

Problem Solving Skills

Project Lifecycle

Project Planning

Requirements Management

Status Reports

User Documentation

Bachelor's Degree in Accounting, Finance, or a relevant field and minimum of 3 years of Accounts Payable experience with a strong understanding of the full AP cycle -OR- High School Diploma and minimum of 7 years of Accounts Payable experience with a strong understanding of the full AP cycle. • Utilize strong working knowledge of 1099 MISC, INT, and NEC forms to generate corrections and ensure adherence to IRS filing requirements.

Terms of Employment• Contract, Three Months (Possible Extension)• This is a hybrid position. The selected candidate must be comfortable working onsite in Columbia, MD (21044) three days per week. The selected candidate must be comfortable working core EST hours. Position OverviewWe are seeking an Accounts Payable Specialist to provide immediate, focused support for 1099 tax season. This role is high-volume and transitions between technical invoice processing and intensive vendor relations. A significant portion of this engagement involves resolving a backlog of approximately 4,000 returned, undeliverable 1099 tax documents. You will…• Review returned 1099 forms, document reasons for return, and research multiple systems to identify the originating business area.• Utilize strong working knowledge of 1099 MISC, INT, and NEC forms to generate corrections and ensure adherence to IRS filing requirements.• Partner with IT Finance and Project Managers to identify and resolve data inconsistencies across various data sources.• Manage high-volume 1099 inquiries (phone and email) from vendors and recipients with a professional, calm demeanor.• Perform three-way matching of invoices to purchase orders and ensure proper approvals using Oracle (iExpense) and Ariba.• Handle difficult or escalated calls regarding tax forms or payments, requiring "thick skin" and strong conflict resolution skills. Required Qualifications•Bachelor's Degree in Accounting, Finance, or a relevant field and minimum of 3 years of Accounts Payable experience with a strong understanding of the full AP cycle -OR- High School Diploma and minimum of 7 years of Accounts Payable experience with a strong understanding of the full AP cycle.•Specialized experience with 1099 forms (MISC, INT, and NEC) and the IRS correction process.•Advanced Excel skills, specifically with Pivot Tables and Queries.•Must be tech-savvy.•Exceptional customer service skills and the ability to de-escalate upset individuals. Preferred Qualifications•Previous experience in the Healthcare or Insurance industries.•5+ years of experience in AP Processing.

Accounts Payable Specialist (1099 Specialization)

Android

Apple Desktops

Apple Macs

Apple iPhone

Centers for Disease Control and Prevention (CDC)

Citrix Product Family

Consulting

Defense Intelligence

Desktop PC

Government

Hardware Administration

Identify Issues

Information Systems/Technology IS/IT Administration

Laptop PC

Microsoft Active Directory

Microsoft Outlook

Microsoft Windows Operating System

Microsoft Windows System Administration

Mobile Devices

Network Administration/Management

On Site Support

Printers

Remote Access

Service Level Agreement (SLA)

Software Administration

Technical Support

VPN (Virtual Private Network)

Wireless Communications

Under general supervision, supports multi-regional operations for multiple product(s) configuration and product options documentation, creation and maintenance including but not limited to: • Able to download/request Certified Material Test Reports (CMTRs) . • Inspecting and gathering product documentation, final document packets, material heat reports/certified material test reports (CMTRs) as required.

Role: Engineering Document Specialist II W2 Contract: 6 Months Location: 100% Onsite in Pasadena, TX <ul><li> Work Schedule : 1st Shift - 7:00 am to 3:45 pm (Monday – Friday) </li></ul> Overview Under general supervision, supports multi-regional operations for multiple product(s) configuration and product options documentation, creation and maintenance including but not limited to: • Able to download/request Certified Material Test Reports (CMTRs) • Upload completed valve document packages in Alfresco repository • Create Certificate of Compliance & Certificate of Origin as required • Pre Assembly Release • Basic Doc Pack Compilation • Inspecting and gathering product documentation, final document packets, material heat reports/certified material test reports (CMTRs) as required. • Inspect warehouse picking accuracy, by confirming part number, serial numbers and quantities • Reporting daily internal & external defects to the team and help identify root causes. • Working with the QC final inspection areas to ensure timely delivery of scheduled shipments. Required Skills & Experience • High School Diploma or equivalent (Associate's Degree preferred) • 1+ years experience in manufacturing/engineering environment • Be results driven with a keen eye for detail • Good communication skills. • General knowledge of bill of materials structure, engineering principles, concepts, theories and practices • Good analytical capabilities. • Some problem solving skills. <hr/>nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter.

Document Specialist II

Bill of Materials (BOM)

Engineering Bill of Materials (eBOM)

Manufacturing

Materials Testing

Product Documentation

Quality Control

Root Cause Analysis

This individual will serve as a highly experienced professional responsible for leading and managing complex engineering projects while providing deep technical expertise in virtualization and storage environments. • This is a onsite schedule at Kennett Square, PA (preferred), but can be local to an Exelon territory in Baltimore, MD, Chicago/Oakbrook Terrace, IL, Joliet, IL, Philadelphia, PA (MOB), or Washington D.C.(any Exelon location) .

Title: VMWare /SAN Systems Engineer Location: Kennett Square, PA, OR Baltimore, MD, OR Chicago/Oakbrook Terrace, IL, OR Joliet, IL, Philadelphia, PA (MOB), or Washington D.C.(any Exelon location) Duration: 24 Months Contract + Extension Job Description: Terms of Employment • W2 Contract, 24 Months • This is a onsite schedule at Kennett Square, PA (preferred), but can be local to an Exelon territory in Baltimore, MD, Chicago/Oakbrook Terrace, IL, Joliet, IL, Philadelphia, PA (MOB), or Washington D.C.(any Exelon location) Overview • Our client is seeking a Senior Engineer to support critical infrastructure operations, specifically focusing on RTSS and Backhaul/Mesh Ops. This individual will serve as a highly experienced professional responsible for leading and managing complex engineering projects while providing deep technical expertise in virtualization and storage environments. The successful candidate will ensure the stability and innovation of advanced systems, driving research, development, and standard compliance across the enterprise. Responsibilities • Lead and manage complex engineering projects, including planning, budgeting, and coordination. • Design, develop, and test advanced products, systems, and structures to solve complex engineering problems. • Provide technical expertise and guidance to project teams while mentoring and coaching junior engineers. • Review and approve engineering documentation, such as drawings, specifications, and reports. • Evaluate and select materials and equipment for projects to ensure compliance with engineering standards, codes, and regulations. • Collaborate with other senior engineers, professionals, and stakeholders on cross-functional project teams. • Stay current with advancements in engineering technology and practices to drive continuous innovation Required Skills & Experience • BA/BS degree minimum. • 7+ years of experience with VMware engineering and operations in an enterprise environment. Note: Candidates without higher education must possess a minimum of 8+ years of relevant experience. • Extensive technical proficiency in vCenter, Aria, and NetApp SAN administration. • Hands-on experience with NVMe over FC, NetApp AQUIM administration, Cisco MDS, and Zoning. • Strong understanding of CIFS and core networking fundamentals. • Proven leadership and project management capabilities, excellent collaborative skills for stakeholder engagement, and a strong aptitude for mentoring junior technical staff Preferred Skills & Experience • Experience with VMware Cloud Foundation (VCF 9). • Previous experience in large-scale enterprise environments managing high-availability infrastructure. Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc. D: <div>410-505-4857</div> EXT: 726 E: <div>preetam@ntechworkforce.com</div> preetam(at)ntechworkforce(dot)com nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter

VMWare /SAN Systems Engineer

Arboriculture

Auditing

Corporate Compliance

Data Management

Driver's License

Emergency Response

Environmental Sciences

Geographic Information System Software

Geographic Information Systems (GIS)

Horticulture

Landscaping

Microsoft Product Family

Performance Analysis

Program Management Professional (PgMP)

Project Management Software

Project Tracking

Project/Program Management

Technical Leadership

Technical Recruiting

Vendor/Supplier Evaluation

Vendor/Supplier Quality Management

Willing to Travel

YEAR

You will partner directly with the hiring manager to revamp processes, drive efficiencies, and deliver high-impact outcomes in a fast-paced, senior-level environment. • Utilize Google Analytics to interpret data trends, monitor KPIs, and make informed product decisions.

Title: AI Product Manager Location: Reston, VA - Hybrid Duration: 12 Months Contract + Hire Job Description: Terms of Employment • W2 Contract-to-Hire, 12 Months • This is a hybrid position. Candidates must be comfortable working onsite in Reston, VA once or twice per week. Remote work on other day(s) is acceptable. • Candidates must reside in a commutable distance to Reston, VA (DMV residency required). Overview • Work with a leading firm on highly strategic initiatives as a Senior Product Manager. This is not a "sideline" role; you will be the driving force behind a portfolio of products, with a heavy emphasis on Artificial Intelligence. You will partner directly with the hiring manager to revamp processes, drive efficiencies, and deliver high-impact outcomes in a fast-paced, senior-level environment. You will… • Manage a portfolio of 3 to 5 major product lines along with multiple smaller products and "run and maintain" activities. • Drive end-to-end product strategy, moving beyond the tactical level of a Product Owner to manage an entire portfolio. • Lead AI-driven initiatives, ensuring AI components are effectively designed and integrated into the product lifecycle. • Utilize Google Analytics to interpret data trends, monitor KPIs, and make informed product decisions. • Build and maintain strong customer relationships and manage unplanned work requests effectively. • Revise and revamp internal processes by bringing in best practices from the tech industry. Required Qualifications • Minimum 5+ years of seasoned Product Management experience (Senior level). • Demonstrated experience managing AI-driven products or initiatives (hands-on implementation, not just theoretical). • Experience working at major "tech giants" or large, complex IT organizations. • Proficiency in Google Analytics for data interpretation and KPI management. • Experience supporting Mobile App development, backend web services, and Cloud Migration initiatives. • Must be a "Go-Getter" with a proven track record of driving change and taking ownership. • SAFe Certifica – OR – in-depth, proven SAFe knowledge and implementation experience. Preferred Qualifications • Healthcare industry experience (highly preferred for terminology and faster impact). • Experience working at major "tech giants" or large, complex IT organizations.

NTech Solutions Jobs in the United States

nTech Solutions, Inc.

nTech Solutions, Inc.

nTech Solutions, Inc.

nTech Solutions, Inc.

nTech Solutions, Inc.

nTech Solutions, Inc.

nTech Solutions, Inc.