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We are looking for a professional and customer-focused Customer Service Representative to support our office and administrative operations. The successful candidate will handle customer inquiries, maintain records, and assist with daily office tasks.

We are looking for a professional and customer-focused Customer Service Representative to support our office and administrative operations. The successful candidate will handle customer inquiries, maintain records, and assist with daily office tasks.

Macy’s, Inc. is one of the nation’s premier omnichannel retailers, with fiscal 2015 sales of $27.1 billion. As of April 2, 2016, the company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico under the names of Macy’s, Macy’s Backstage, Bloomingdale’s, Bloomingdale’s Outlet and Bluemercury, as well as the macys.com, bloomingdales.com and bluemercury.com websites. Bloomingdale’s in Dubai is operated by Al Tayer Group LLC under a license agreement. Macy’s, Inc.’s diverse workforce includes approximately 157,900 employees. Prior to June 1, 2007, Macy’s, Inc. was known as Federated Department Stores, Inc. The company’s shares are traded under the symbol “M” on the New York Stock Exchange.

Macy's, Inc.

Customer Service Representative (Office and Administrative Support)

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We are looking for a professional and customer-focused Customer Service Representative to support our office and administrative operations. The successful candidate will handle customer inquiries, maintain records, and assist with daily office tasks.

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Maintain a broad understanding and working knowledge of merchandise in open-sell areas and key items across the department to effectively address customer inquiries and contribute to sales success.

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Beauty Merchandiser plays a key role in delivering an exceptional shopping experience by ensuring optimal sales floor merchandising, flawless merchandise execution, and by maintaining the visual and operational standards of the Beauty department. You will focus on display updates, maintenance, stockroom organization, and replenishment of stock, as well as the operational execution of Gift with Purchase and Purchase with Purchase promotions, the Open Sell concept, and the Trend Recycling Program. While merchandising duties are a primary responsibility, providing outstanding customer service is the top priority and you will pause tasks to assist customers and address their needs effectively. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found . What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: <ul><li> </li><li> Merchandise discounts </li><li> Performance-based incentives </li><li> Annual merit review </li><li> Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings . What You Will Do Customer Experience <ul><li> </li><li> Greet and connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience. </li><li> Prioritize customer needs, address their requests promptly and professionally, and guide them to the right products when appropriate. </li><li> Collaborate with store leadership and colleagues to create a clean, organized, and inviting shopping environment. </li><li> Maintain a broad understanding and working knowledge of merchandise in open-sell areas and key items across the department to effectively address customer inquiries and contribute to sales success. Merchandising & Execution <ul><li> </li><li> Install fixture and product display updates in a timely manner, following guidelines. </li><li> Manage the Beauty Department's Trend Recycling Collateral Program, ensuring adherence to all established procedures. </li><li> Maintain stockroom organization and perform front-of-house tasks such as merchandise placement, fixture adjustments, and replenishment. </li><li> Ensure the beauty department remains clean and organized, including maintaining tester stations, cleaning fixtures, and restocking supplies. </li><li> Ensure consistent adherence to department standards by actively monitoring and maintaining merchandise presentation in open-sell and multi-branded areas. </li><li> Support Gift With Purchase (GWP) and Purchase With Purchase (PWP) events, including pre-sale pickups and organization of promotional materials. </li><li> Execute the DIF (Dispose In Field) process in compliance with company standards, properly disposing of waste and handling hazardous materials according to state / local regulations. </li><li> Participate in the physical inventory process and ensure shortage prevention initiatives are executed. </li><li> Adhere to Asset Protection and inventory control and compliance procedures. </li><li> Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Who You Are <ul><li> </li><li> Possess strong merchandising or visual skills and creativity </li><li> Previous visual or merchandising experience is preferred </li><li> Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality </li><li> Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics </li><li> Self-starter; able to adapt quickly to changing customer expectations and needs </li><li> Ability to flex between tasks efficiently as directed by supervisors while maintaining high standards of accuracy and timeliness. </li><li> Comfortable to communicate and share information with diverse groups of customers and peers </li><li> Must be able to: <ul><li> </li><li> Understand and communicate effectively with customers, co-workers, and supervisors </li><li> Read and understand employment policies and safety rules/procedures in English Essential Physical Requirements You Will Perform <ul><li> </li><li> This position requires lifting, constant moving, standing, and reaching with arms and hands. <ul><li> </li><li> Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders </li><li> Reaching, including above eye level, crouching, kneeling, stooping and color vision. </li><li> Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. BEAUTY00</li></ul></li></ul></li></ul></li></ul></li></ul></li></ul></li></ul>

Macy's

Retail Cosmetics Merchandising Associate, Galleria at Houston - Part Time

Adobe Fireworks

Communication Skills

Corporate Compliance

Customer Experience

Customer Support/Service

Distribution Services

Employee Assistance Plan

English Language

Establish Priorities

Financial Planning

Hazardous Materials/Substances

Housekeeping/Cleaning

Inventory Management

Leadership

Legal

Lift/Move 30 Pounds

Loss Prevention

Maintain Compliance

Merchandising

Mobile Devices

Multitasking

Online Shopping

Organizational Skills

Physical Demands

Physical Inventory

Pre-Sales

Procedure Development

Procedure Implementation

Psychiatry and Mental Health

Recycling

Regulatory Compliance

Resolve Customer Issues

Retail Merchandising

Safety Process

Sales

State Laws and Regulations

Team Player

Time Management

Transaction Processing/Management

Visual Merchandising

Capital Markets Placement_feed

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues .

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do <ul><li> </li><li> Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences </li><li> Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency </li><li> Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results </li><li> Manage selling support, including the stockroom, signing, equipment, and merchandising </li><li> Support other operational areas such as OMNI, Style, and Asset Protection </li><li> Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover </li><li> Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas </li><li> Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues </li><li> Work a flexible retail schedule, including days, evenings, holidays, and weekends </li><li> Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities </li><li> In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are <ul><li> </li><li> Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. </li><li> Candidates with a High School diploma or equivalent are encouraged to apply. <ul><li> </li><li> 3-5 years of management experience in retail </li><li> This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. <ul><li> </li><li> Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders </li><li> May involve reaching above eye level </li><li> Requires close vision, color vision, depth perception, and focus adjustment </li><li> Able to work a flexible schedule based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: <ul><li> </li><li> Merchandise discounts </li><li> Performance-based incentives </li><li> Annual merit review </li><li> Employee Assistance Program with mental health counseling and legal/financial advice </li><li> Tuition reimbursement Access the full menu of benefits offerings . About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00</li></ul></li></ul></li></ul></li></ul></li></ul>

Manager, Sales and Customer Service

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. The Store Management Internship Program is available in major markets nationwide and provides exposure to all facets of leading a store, including customer service, merchandising, business analysis, visual presentation, store operations, colleague development, human resources, and asset protection.

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Store Management Internship Program is available in major markets nationwide and provides exposure to all facets of leading a store, including customer service, merchandising, business analysis, visual presentation, store operations, colleague development, human resources, and asset protection. This 8-week paid internship takes place on-site in stores in Summer 2026. The program introduces interns to the complex and dynamic inner workings of a multi-million-dollar retail department store. As part of a store leadership team, interns learn the challenges of the business and collaborate on solutions while gaining firsthand experience with the strategies and partnerships that drive success in this fast-paced environment. What You Will Do Collaborate with the Manager of Sales & Customer Experience to gain insights into leadership best practices and receive ongoing constructive feedback. Shadow the Managers of Operations and Visual Merchandising to plan and execute merchandising initiatives that drive business performance. Engage with leaders across store and regional business functions to broaden your perspective. Learn to create a customer-focused selling environment by coaching and developing colleagues. Support daily store operations by training and coaching colleagues to ensure smooth execution. Analyze business trends with partners to select merchandise that better meets customer needs. Explore the analytical side of the business to understand and apply retail strategies. Contribute to a performance-driven team that values collaboration and continuous skill development. Take advantage of daily opportunities to innovate, test, and implement new ideas. Demonstrate learning through a project and presentation, consulting with store leadership to propose business growth strategies. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need Leadership & Team Development - Ability to inspire, coach, and support colleagues while learning how to create a customer-focused selling environment. Customer Engagement - Passion for connecting with people and delivering exceptional service that builds loyalty. Business Acumen - Strong curiosity and capability to understand retail strategies, analyze business trends, and execute plans that drive results. Problem-Solving & Results Orientation - Skill in identifying challenges, developing solutions, and achieving outcomes through collaboration with others. Communication & Collaboration - Excellent verbal and written communication skills with the ability to work effectively across multiple functions and with diverse teams. Innovation & Adaptability - Willingness to test new ideas, embrace change, and thrive in a fast-paced, dynamic environment. Self-Motivation & Positive Attitude - Proactive approach to learning and growth, consistently taking initiative and maintaining resilience in challenging situations. Who You Are Rising seniors enrolled in an accredited undergraduate program with one year remaining, and a GPA of 3.0 or higher are encouraged to apply. All majors considered. This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. COLLEGE00

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