Customer Advocate Engineer Schneider Electric SECustomer Advocate EngineerColumbia, SCThis position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments Analyze and evaluate problems with communication and/or processes related to scheduling production orders through the plant and recommend solutions. In this role, you will drive customer-centric engineering and operational excellence initiatives, leveraging data-driven insights and cross-functional collaboration to enhance service reliability, operational efficiency, and overall customer satisfaction.