Must Have Technical/Functional Skills
- EUC / Workplace projects delivery experience
- Multi site and multi country rollout management
- Device refresh and OS migration (Windows/macOS)
- Endpoint management tools (Intune / SCCM / Jamf)
- Project planning, scheduling, and execution
- RAID management (Risks, Issues, Dependencies)
- Field technician and vendor coordination
- Change management and cutover / hypercare handling
Roles & Responsibilities
- Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)
- Define and manage scope, timelines, milestones, deliverables, and acceptance criteria
- Lead project kick-off, planning, execution, hypercare, and BAU handover
- Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution
- Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations
- Build and maintain integrated project plan including dependencies, critical path, and cutover steps
- Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage
- Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution
- Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure
- Run governance cadence: weekly/daily reviews, progress tracking, action/decision management
- Provide weekly status reports highlighting progress, risks, issues, and support required
- Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)
- Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)
- Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications
- Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU
- Ensure compliance with security policies, access controls, and EUC standards during deployment
- Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)
- Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned
- Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)
- Track effort/cost vs plan and highlight variances early (if financials are in scope)
- Drive continuous improvement through standard templates, playbooks, and process optimization
Salary Range-$90,000-$120,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.