Zaxby's General Manager

Must be 18 years of age or olderMust have a valid driver's license, vehicle insurance, and reliable transportationAbility to work 5 days and 48 hours per weekAbility to work a flexible schedule including days, nights, weekends, and holidaysMust possess leadership qualities, organizational skills, and ability to interact cooperatively with othersLeadership experience requiredCapability RequirementsThe following capabilities are required to perform the essential functions of this position. General Managers are responsible for providing guidance and leadership to their team to create a positive culture, maintain high team morale, and encourage all team members to strive for excellence.

Zaxby's General Manager"Consistently Create Encore Experiences that Enrich Lives One Person at a Time"Position OverviewThis position is classified as exempt and reports directly to the owners.General Managers are responsible for providing guidance and leadership to their team to create a positive culture, maintain high team morale, and encourage all team members to strive for excellence. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, and ensuring operational standards are consistently upheld.Essential Job FunctionsThe information provided below encompasses the functions and values associated with this position.Duties and ResponsibilitiesThe individual in this position is expected to engage in the following work-related activities:Complete all training requirements including:Zaxby's University, Basic Operations Training, and Phase III Manager TrainingFood Safety Certification and Manager CertificationAny additional training required by ZaxBaxEnsure that the restaurant delivers great experiences to guestsMaintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performersEnsure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performanceEnsure effective work schedules are created timely and appropriately to drive sales and control labor costsPlan and delegate shift assignments including communicating expectations and adjusting as neededEnsure service, product quality, and cleanliness standards are consistently upheldCreate and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the teamManage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheldStrive to increase sales by building community relationships and providing outstanding product and serviceControl costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxby's Franchising LLC guidelines, policies, and proceduresComplete performance reviews for crew members and assist with performance reviews for managersMaintain compliance with Zaxby's Franchising LLC, federal, state, and local laws, guidelines, policies, and proceduresUtilize management tools and keep neat, accurate, and current recordsReview performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience.Other responsibilitiesMaintain passing scores on Steritech Food Safety and Brand Standards inspectionsHandle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful mannerMaintain an attitude of flexibility that allows performance above and beyond the parameters of this position descriptionEnsure the team works safely and follows all safety guidelines and proceduresAll other duties necessary to ensure restaurant operations function properlyJob QualificationsThe following requirements must be met in order to qualify for this position.Must be 18 years of age or olderMust have a valid driver's license, vehicle insurance, and reliable transportationAbility to work 5 days and 48 hours per weekAbility to work a flexible schedule including days, nights, weekends, and holidaysMust possess leadership qualities, organizational skills, and ability to interact cooperatively with othersLeadership experience requiredCapability RequirementsThe following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.Sit, stand, and walk continuouslyOccasionally stoop, bend, crouch, or climb, including the use of laddersFrequently lift, push, pull, and carry up to 50 pounds, including lifting overheadContinuous use of hands and wrists for grasping and fine manipulationCommunicate proficiently through speech, reading, and writingMaintain effective audio-visual discrimination and perception to observe and respond to the environmentWork in an environment that features hot and cold temperature variations and exposure to food allergensOperate and work safely with restaurant equipment including, but not limited to, knives, fyers, and potentially hazardous equipmentAcknowledgement of ExpectationsI acknowledge receipt of this document and agree to adhere to the requirements provided. I additionally acknowledge that changes to the scope of my position may occur with or without notice. I agree that I can perform the job functions set forth herein with or without reasonable accommodation. I further understand that this job description does not constitute an employment contract with ZaxBax.