Youth Services Manager

• Serve as a member of the Library's Management Team.
• Supervise, mentor, and support a team of approximately 6–8 staff members.
• Determine appropriate staffing levels and assign work to ensure efficient operations.
• Recruit, interview, and recommend candidates for employment.
• Provide orientation, coaching, training, and ongoing professional development opportunities.
• Review and approve employee timecards and leave requests.
• Conduct performance evaluations and provide regular coaching and feedback.
• Address performance concerns through appropriate corrective action when necessary.
• Foster open communication and a positive team culture.
• Interpret, administer, and enforce Library policies and procedures.
• Recommend improvements to policies, procedures, and workflows.
• Serve as the Library's Person in Charge (PIC) when assigned.

• Coordinate and evaluate comprehensive programming and outreach services for children, teens, and families.
• Manage the Youth Services programming budget and related resources.
• Coordinate scheduling and evaluation of youth programs and special events.
• Develop partnerships with schools, community organizations, and other agencies serving youth.
• Monitor community needs and emerging trends to ensure relevant and engaging services.
• Collaborate with the Patron Services Manager responsible for Collection Development to maintain a high-quality youth and teen collection.
• Collaborate with the Patron Services Manager responsible for Circulation Services to ensure consistent, high-quality patron services throughout the Library.

• Provide direct public service by regularly working all public service desks.
• Deliver reference, readers' advisory, and information services in person, by telephone, and through digital communication channels.
• Assist patrons in accessing all Library services, including meeting room reservations, voter registration, and other public services.
• Perform circulation functions, including checking materials in and out, placing holds, registering patrons, collecting payments, and resolving account issues.
• Assist patrons with technology, including computers, mobile devices, library databases, eBooks, printers, scanners, copiers, gaming systems, and Microsoft Office applications.
• Completes other duties as assigned.

• Demonstrates exceptional customer service and professionalism.
• Leads by example and promotes teamwork and collaboration.
• Effectively facilitates meetings and encourages open communication.
• Demonstrates strong organizational, planning, and time management skills.
• Uses sound judgment, discretion, and maintains confidentiality.
• Possesses strong interpersonal, verbal, and written communication skills.
• Effectively manages conflict and fosters a respectful workplace.
• Demonstrates proficiency with Windows-based software, Microsoft Office applications, integrated library systems, and other library technologies.
• Maintains strong keyboarding and computer skills.
• Understands principles of budgeting and resource management.
• Ability to adapt to changing priorities and lead organizational change.
• Ohio Notary Public commission, or the ability to obtain one, preferred.

• Master's Degree in Library and Information Science (MLIS) from an ALA-accredited institution (or equivalent).
• Three to five years of progressively responsible supervisory or management experience.
• Experience delivering public library services and assisting patrons with library technology, including online catalogs, databases, eBooks, and digital resources.
• Valid Ohio driver's license, proof of insurance, and the ability to travel locally as needed.

• Experience with youth programming and outreach.
• Experience with library collection development for print and digital collections.
• Broad public library experience including public service, personnel management, and digital resources.
• Experience working in a unionized environment.

• Experience serving patrons of all ages and backgrounds.

• Considerable mobility including, but not limited to, extensive periods of standing, walking, bending, sitting, lifting weights of up to 50 pounds, and pushing full book carts or containers.
• Manual dexterity sufficient to perform general typing and computer skills.
• Calm and focused handling of interruptions and distractions
• Periodic intense concentration and sustained viewing of a computer monitor

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