Youth Rapid Rehousing Case Manager

Overview

Make a Difference in the Lives of Young Adults

St. Joseph's Villa is seeking a compassionate and resourceful Youth Rapid Rehousing Case Manager to join our Flagler Housing & Homeless Services team. This position supports young adults ages 18-24 who are experiencing homelessness by helping them secure permanent housing and develop the skills, resources, and stability needed to remain successfully housed.

The Case Manager works as part of a collaborative Rapid Rehousing team and partners with clients, landlords, community organizations, and service providers to address barriers to housing and support long-term stability.

This role is ideal for someone who is passionate about housing stability, youth services, case management, and helping individuals achieve independence.

Responsibilities

Housing & Client Support

• Assist young adults with obtaining and maintaining safe, affordable rental housing in the community.
• Participate in client intakes and assessments to identify housing barriers and develop individualized housing stabilization plans.
• Assist with temporary housing arrangements when needed.
• Help clients coordinate move-in activities, including utility deposits, furniture, moving assistance, and household supplies.
• Build relationships with landlords and community partners to expand housing opportunities for young adults with limited or negative rental histories.

Case Management & Housing Stabilization

• Provide individualized case management and connect clients with appropriate community resources.
• Help clients establish realistic goals related to housing, employment, income, education, budgeting, and independent living.
• Develop housing stabilization plans and support clients in taking concrete steps toward long-term stability.
• Educate clients about tenant rights and responsibilities, program expectations, and available benefits.
• Provide referrals to health, medical, employment, education, financial, and other community resources.
• Follow up with clients and community partners to ensure referrals and services are successfully connected.

Financial Assistance & Documentation

• Process financial assistance requests related to rental subsidies, utility deposits, utilities, furniture, and other eligible housing expenses.
• Prepare check requests, invoices, and supporting documentation for client financial assistance.
• Maintain accurate and timely client records in accordance with program, funding, and regulatory requirements.
• Maintain required paper files and electronic records, including HMIS/HCIS documentation.
• Track client progress, services provided, and program expenditures.
• Complete required assessments and documentation used to measure program outcomes.

Team & Community Collaboration

• Participate in case coordination meetings, team meetings, community meetings, and group activities.
• Collaborate with community agencies and coordinated entry partners to support client success.
• Participate in CACH Coordinated Entry conference calls and care coordination meetings.
• Present client progress, barriers, and recommended solutions to the team.
• Develop and maintain relationships with landlords, service providers, and community organizations.
• Identify and cultivate new community resources that can benefit program participants.
• Participate in required training and professional development activities.

Qualifications

• At least one year of directly related experience working with a similar population.
• Bachelor's degree in Human Services or a related field preferred; relevant experience may be considered in lieu of a degree.
• Valid Virginia driver''s license with an acceptable driving record.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to successfully complete required background checks and agency-required training.
• Ability to travel locally for client visits, meetings, trainings, and community activities.