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APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
ESSENTIAL FUNCTIONS
• Youth Counselors must be passionate about working with children and embrace the
Norwegian Mission.
• As a member of the Cruise Staff, the youth counselors are responsible for
implementing any of the scheduled social, entertainment, sporting, recreational,
theatrical, and craft programs/activities for Norwegian Guests aged 2 – 17 years old
while ensuring that each activity takes place safely and promptly as scheduled.
• Youth Counselors must be comfortable speaking on a microphone and be an effective
Host/Hostess with the ability to engage large groups of people of a variety of ages in
a public venue.
• Youth Counselors must be comfortable with dressing up in costume and performing
character roles.
• Youth Counselors must be comfortable speaking with parents/adults regarding
general ship information as well as Youth Program policies and guidelines.
• Youth Counselor should have organizational/administrative skills and be attentive to
detail when involved with reporting youth program operations and safety.
• It is the responsibility of the youth counselor to be accessible to and approachable
with guests, both young and old. He/She must be a patient listener and offer
hospitality service to the guests even when the situation falls outside of the Youth
Programs.
• The youth counselor assists with maintenance of storage, inventory and ordering of
all equipment, supplies, gifts and prizes, which are specifically utilized in the
programs.
• Each youth counselor must have the ability to work as a team member in
cooperation with other cruise staff members, as well as with all other shipboard
departments.
• Performs other related duties as assigned or as directed. The omission of specific
duties does not preclude the supervisor from assigning duties that are logically
related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS,
and carry out the policies and procedures appropriate for his/her position.
DIMENSIONS
• Must be able to provide quality service for a large passenger vessel that can include
from over 5,000 guests including over 1,500 children in high season.
• Must be able to speak publicly and conduct games, events and other activities for a
variety of age groups, from small children, to teens.
NATURE AND SCOPE
• Youth counselors report to the Youth Program Supervisor directly and to the
Assistant Cruise Director and Cruise Director, indirectly.
• Responsible for the supervision and control of all youth/teen guests in all
entertainment-related activities.
• The incumbent must be able to work in a multi-cultural environment; also, must be
able to adjust to changes in schedules, assignments and deadlines.
QUALIFICATIONS, EDUCATION AND ATTRIBUTES
QUALIFICATIONS
• Minimum of two years’ experience in a combination of programming and
implementing youth recreation, youth sports, and/or childhood education for ages 2-
17 required.
• Minimum one year experience in programming and implementing theatrical/drama
related activities is required.
• One year experience with special needs programming strongly preferred.
• Intermediate verbal and writing skills in at least one other language such as German,
Spanish, French or Italian is preferred.
• Intermediate to Advanced level English verbal and writing skills, including the proper
use of English grammar is required.
• Intermediate to Advanced skills in typing and computer software skills (Microsoft
Word, Excel, Outlook) is required.
• One year experience communicating via microphone, using/programming DJ and
light/sound equipment is preferred.
• Unique hobbies are a plus: to include but are not limited to: Juggling, Theater,
Gymnastics, Sports, Dance, Singing.
EDUCATION
• Bachelors Degree or foreign equivalent in a course of study related or relevant to
childcare is required.
• Current and active CPR/First Aid Certifications from a recognized educational
institution are required.
ATTRIBUTES
• Extrovert, quick and critical thinker, witty, personable, and articulate.
• Must be service oriented and have the ability to take direction.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates
PHYSICAL REQUIREMENTS
The U.S. Coast Guard (USCG) requires all crew members employed with NCL America
aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to
qualify for a MMC, applicants must demonstrate the following physical abilities necessary to
perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8).
If the applicant has a Body Mass Index (BMI) of 40.0 or higher, or if the verifying medical
practitioner doubts the applicants ability to successfully perform any of the following
functions, a suitable practical demonstration is required for those functions. The verifying
medical practitioner, in consultation with any other qualified practitioners he/she deems
appropriate, determines whether a practical demonstration is necessary, and whether the
applicant is physically competent or not physically competent.
• Is able to maintain a sense of balance without disturbance while walking and
standing.
• Is able to climb up and down vertical ladders and stairways.
• Is able to step over a door sill or coming up to 24 inches in height.
• Is able to move through a restricted opening of 24 inches by 24 inches.
• Is able to open and close watertight doors that weigh up to 55 pounds. Must be able
to move hands/arms in vertical and horizontal directions, rotate wrists and reach
above shoulder height to turn handles.
• Is able to lift at least a 40 pound load off the ground, and to carry, push or pull the
same load.
• Is able to grasp and manipulate common tools such as wrenches, hammers,
screwdrivers and pliers.
• Is able to crouch, kneel and crawl.
• Is able to distinguish differences in texture and temperature by feel.
• Is able to intermittently stand on feet for up to four hours with minimal rest periods.
• Is able to react to visual alarms and instructions.
• Is able to react to audible alarms and instructions.
• Is capable of normal conversation.
• Is able to pull an uncharged 1.5 inch diameter, 50’ fire hose with nozzle to full
extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position.
• Is physically able to put on a Personal Flotation Devise (PFD) without assistance from
another individual.
• Has no physical limitations that would hinder or prevent the performance of duties.
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.