Administrative Skills, Calendar Management, Call Centers, Customer Relations, Customer Support/Service, Dental Insurance, Electricity, Establish Priorities, Health Insurance, High School Diploma, Maintenance - HVAC, Maintenance - Plumbing, Multitasking, Organizational Skills, Presentation/Verbal Skills, Team Player, Vision Plan, Writing Skills
Customer Service Specialist
We're hiring a Customer Service Specialist to help our Durham HVAC, Plumbing, and Electrical team keep customers happy! If you're organized, upbeat, and good with people, we'd love to meet you!
Pay: $17-$19/hour based on experience, plus bonus pay opportunities
What You'll Do:
- Be the first friendly voice our customers hear — by phone, email, and online
- Schedule appointments and answer questions about our services
- Help turn leads into booked jobs
- Manage and prioritize technician schedules
- Work closely with field staff and customers to keep jobs running smoothly
- Provide administrative support to keep the office running smoothly
What We're Looking For:
- 1+ year in a customer-facing role (call center or home services experience a plus)
- Experience with dispatch or membership programs is a super plus!
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- High school diploma or equivalent
- Comfortable with everyday technology and office tools
- A positive presence even when things get busy
- A team player who's eager to learn and grow
Why Join Streamline Services?
- 100% employer-paid medical and dental insurance
- 2 weeks PTO and 6 company holidays
- Paid PTO for your birthday and a loved one's birthday
- 401(k) with 3% company match
- Vision and supplemental insurance options
- Training and growth opportunities
- Employee appreciation activities and events
- A supportive team that celebrates wins together
Streamline Services is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.