Yankee Candle - Seasonal 2nd Assistant Store Manager - Westwood, MA

Job Overview

Support the Store Manager in executing the following roles and responsibilities to deliver an exceptional employee and guest experience and drive profitable top-line sales growth.

Responsibilities:

Team Experience:

• Assist in building a high-performing team that represents our Newell Brand Values: Passion for Winning, Integrity, Leadership, Ownership, and Teamwork.
• Contribute to effective onboarding and ongoing development of team members.
• Recognize and address positive and negative HR-related situations through performance management.
• Assist to motivate, inspire, and retain top talent.
• Provide coaching and foster a positive work environment.

Guest Experience:

• Contribute to creating a store environment focused on delivering an exceptional guest experience, driving sales results, and maintaining a safe, inviting shopping and working experience.
• Deliver an emotionally engaging guest experience by understanding guest needs, through product knowledge, and making emotional connections.
• Maximize sales potential by implementing company selling strategies, coaching to selling behaviors, and maximizing the Guest Sales Leader role.
• Drive guest loyalty through the Rewards Loyalty program, Key Performance Indicators (KPIs), Best Guest communication, and Grass Roots Marketing.
• Build lasting customer relationships to enhance loyalty.
• Maintain store appearance by implementing company visual standards through flawless execution of plan-o-grams, effective planning, visual maintenance, signage, and store cleanliness.

Operational Experience:

• Assist in analyzing the business, creating clear action plans that ensure effective execution of all operational activities.
• Assist in identifying root causes and help create effective action plans that drive results.
• Ensure clear, effective team communication that creates understanding and alignment.
• Support inventory management activities and control expenses.
• Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics.
• Consistently achieve or exceed all Key Performance Indicator (KPI) goals through strategic planning, effective execution, and continuous performance improvement.

Qualifications:

• High School completion or equivalent GED.
• Proven experience in a retail management role (2 years preferred).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in retail software and Microsoft Office.
• Strong analytical skills.
• Solution-oriented.
• Must be able to work in a fragrance-filled environment.
• Ability to work flexible hours, including weekends and holidays.

The MA base pay range for this position is from $15.80 to $19.75. Salary will be based on prior experience related to the skills required for this position.