xPL Supply Chain Communications Manager

Position Description: Design and execute strategic communication plans for the xPL Supply Chain organization to facilitate seamless exchange of information across all levels of the supply chain and promote transparency, alignment, and effective collaboration among internal teams and external partners.

Essential Duties & Key Responsibilities:

• Develop and implement comprehensive communication plans (rules of engagement) aligned with xPL Supply Chain organization strategy and Operations Playbook, specific construction project objectives and/or client needs to facilitate seamless exchange of information and activities.
• Drive compliance to established rules of engagement on project and train internal and external teams for compliance and understanding impact of non-compliance.
• Partner with site logistics teams and external parties to navigate during supply chain disruptions or crisis, assess processes and develop mitigation plans. Update xPL Operations Playbook with new solutions as applicable.
• Contribute content to enhance xPL Operations Playbook processes and promote understanding of playbook guidelines to implement and enforce compliance with internal and external teams.
• Oversee technology change management tools and transition and adoption plans for launching supply chain tools, including pilot, training, and communications.
• Manage tracking and analysis of communication effectiveness, develop key performance indicators (KPIs) to measure effectiveness and impact.
• Build and maintain trusted and strong relationships with both internal and external stakeholders to drive alignment and facilitate communications.
• Identify areas of process improvement, raise and recommend solutions, and build action plans with key project stakeholders.
• Stay informed of emerging supply chain technologies, industry trends, and best practices and share findings and best practices with team.
• Supervise team and participate in hiring process, onboard new employees, and deliver timely performance feedback for direct reports, contribute to performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with employee development needs.
• Other activities, duties, and responsibilities as assigned.