| Location | New Orleans, LA |
Assist in managing the day to day operation of the Housekeeping Department and responsible for ensuring efficient operations of the Department in the absence of the Housekeeping Manager and in accordance with Aimbridge Hospitality standards. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
QUALIFICATIONS:
RESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food handlers, Alcohol Awareness, CPR & First Aid.
Assist in establishing and maintaining a key control system for the department.
Ensure the proper use of radio etiquette within the housekeeping department.
Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair
Assist in controlling expenses and minimizing waste in all areas of housekeeping.
Participate in the preparation of the annual departmental budget and financial plans
Conduct pre-shift meeting and review all information pertinent to the days activities
Assist with inspection of rooms daily (do not schedule an additional Supervisor unless occupancy is over 90 rooms or with General Managers approval -property specific).
Assist with the review of Housekeeping staffs worked hours for payroll compilation and submit to accounting on a timely basis.
Assist with the preparation of employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the Housekeeping Manager weekly for review.
Assist with the overall supervision of daily inspection for arriving V.I.P.s.
Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards.
Assist with deep cleaning projects
Assist Housekeeping staff during unanticipated rush periods
Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
Assist with the completion of monthly and quarterly Housekeeping inventories on a timely basis.
Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
Participate in required M.O.D. coverage as scheduled.
Ensure implementation of all Aimbridge Hospitalitys policies and house rules.
Assist with training and review of all House Safety rules and procedures with Housekeeping staff.
Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
Attend monthly all-employee team meetings, and any other functions required by management.
Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
Assist in monitoring â€Lost and Found procedures and policies according to standards.
Assist with the training of all Housekeeping personnel according to Aimbridge Hospitality standards, using the steps to effective training according to Aimbridge Hospitality standards.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Use the telephone and computer system for reporting and verifying room status.
Properly store, secure and issue supplies as needed to meet business demands.
Complete all reports in a timely and efficient manner as required by management.
Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Perform any other duties as requested by the General Manager.
Access to back of house areas of the hotel and sensitive information
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
Drive safely on behalf of the company for business reasons
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
PROPERTY INFORMATION:
Our Wyndham New Orleans French Quarter hotel is located one block off world famous Canal street in the French Quarter. Our location is convenient to both Canal St. streetcars as well as St. Charles Avenue streetcars and connecting bus lines. We have a parking lot that is complimentary to our staff. Our hotel culture promotes authentic and friendly New Orleans experiences with our guest and we take pride in recognizing our staff by promoting a fun and supportive environment. We engage our team with quarterly events, birthday recognitions, and community service. The French Quarter is a unique place to work and play. We would love for you to be part of our Wyndham French Quarter Family.
Application deadline for Colorado positions: