Location: Enrollment Management/Admissions
Hours: Temporary, hourly
Job Summary: The Lobby Receptionist serves campus guests, residents, faculty, and staff; attends to general campus inquiries (face to face and on the phone); and provides administrative support to Enrollment Management/Admissions. As a receptionist, you will be the first point of contact for the university. The receptionist always maintains an outgoing and engaging demeanor.
Philosophy: Support the customer-service, student-centered focus of Southern Adventist University as stated in the Southern Service Standards.
- Proactively initiate the customer experience, striving to create a feeling of significance.
- Engage the customer with your presence, your curiosity, and a true desire to serve.
- Take ownership and offer a complete solution to the customers’ needs.
- Look for opportunities to deliver exceptional service and recognize the value of others.
- Ensure all customer needs have been met and lead the way toward a positive relationship.
Duties and Responsibilities:- As the lobby host, be proactively present both physically and mentally to create a welcoming space. Engaging guests, students, and staff in your space is the first step to meeting their needs.
- Always maintains a professional personal presentation & appearance.
- Maintains a safe & clean lobby and the public areas of Wright Hall.
- Serve as an integral element of the undergraduate recruitment communication plan.
- Answer, screen, and forward incoming phone calls on the main university number while providing basic information when needed.
- Receive and alert the recipient or department (Call, IM, or Email) for courier deliveries.
- Assist in clerical maintenance of prospective student management system (Slate).
- Assist with ViewSouthern, PreviewSouthern, and other events hosted by the Enrollment Management Office.
- Back-up Call Center Manager as necessary.
- Crosstrain in other areas of Enrollment Management.
Qualifications:
Must demonstrate track record of effective guest service and interpersonal communication; be organized and attentive to detail; be flexible between guests on the phone and in person; be able to organize, multitask, prioritize, and work under pressure; demonstrate sound judgment.
Hours: Intermittent Temporary Employment, on an as-needed basis.
Education: High school diploma required, Associate Degree preferred.
Experience:
Proven work experience in similar roles, telephone skills, solid communication skills, both written and verbal, proficient in Microsoft Office products, empathetic listening, professionalism, customer focus, and organized.
Special Requirement:An expressed commitment to Jesus Christ, the teachings and mission of the Seventh-day Adventist Church, and an SDA church member in good and regular standing.