WORKSTATION TECHNICIAN

Job Title: WORKSTATION TECHNICIAN

Location: Jacksonville, FL

Duration: Temp - 12 months

Pay Range: $25/hr $26/hr (W2)

Job ID: 409811

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Workstation Technician to join our team. The ideal candidate will have strong experience in break/fix incident support, workstation deployment, and customer service and a proven ability to install, configure, and repair end-user hardware and software while maintaining accurate documentation and inventory.

Responsibilities:

• Collaborate with Workstation Support Services to receive, configure, schedule, and install hardware and software orders.
• Label equipment according to specifications and standards.
• Research, verify, and document device specifications per purchase orders and standards.
• Coordinate and execute equipment relocations with service and business units as requested.
• Work independently to provide on-site installation, customer service, and technical repair support based on requests.
• Serve as field liaison with Help Desk, Applications, Materials Management, and other support services.
• Assist with end-user training and explain basic concepts such as hardware/software requirements, moves/adds/changes, scheduling, and break/fix impacts.
• Maintain inventory of supplies and equipment needed for installations and repairs.
• Collaborate with IT Infrastructure teams to manage parts inventory.
• Evaluate and process equipment in accordance with IT Security policies and guidelines.
• Participate in overtime and on-call schedules as required.

Required Skills & Qualifications:

• Two years of customer service experience.
• Organizational, written, and oral communication skills.
• Ability to maintain confidentiality and work collaboratively with teams.
• Experience with ticket tracking software and tools for operational documentation.
• Flexibility to manage special projects, high-priority orders, and variable workloads.
• Understanding of computer terminology such as CPU, Internet, Networking, Client/Server, and LAN/WAN to align solutions with customer needs.
• Ability to bend, stoop, kneel, squat, and work with arms above shoulder level.
• Ability to lift seventy-five pounds or more and distinguish colors.
• Valid driver's license.

Preferred Skills:

• Two years of customer service experience supporting computers.
• Associate degree, or two years of technical school training in Computers, Technology, Electronics, or a related field.

Education:

• Required: High School Diploma.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.