Workstation Support Technician (Wichita, KS)
Summary
We are seeking a Workstation Support Technician to play a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role will be responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. This Workstation Support Technician will be a key point of contact for troubleshooting and technical support, enabling end users to utilize their workstations and technology tools effectively.
Responsibilities
- Install, configure, and maintain hardware and software components on company devices.
- Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
- Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
- Assist in setting up and configuring new workstations, including user accounts, email, and necessary applications.
- Respond to support requests and prioritize them based on urgency and impact on business operations.
- Troubleshoot network connectivity and printer-related issues.
- Maintain accurate records of hardware inventory.
- Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
- Contribute to developing documentation and guides for common technical procedures.
- Maintain accurate records of user-reported issues, troubleshooting steps taken, and resolution outcomes in the ticket tracking system.
- Stay current with industry trends and advancements in workstation technology.
- Perform other duties as assigned; specific assignments may require supporting audio-visual systems, ruggedized laptops, virus kiosks, and other equipment.
Requirements
- High school diploma.
- Proven experience (2 years) as a Workstation Support Technician or in a similar technical support role.
- Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
- Ability to communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
- In-depth knowledge of operating systems, productivity software, and office applications.
- Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
- Excellent verbal and written communication skills with a customer-oriented approach.
- Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency at working independently, as well as collaboratively within a team.
- Prior customer service experience including face-to-face and via phone.
Preferred
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
This is a 10-month Contract opportunity with our Wichita, KS client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.