SYSTEMTEC is seeking a Workstation Support Analyst for a on-siteopportunity for candidates in Columbia, SC.Candidate will provide hands-on workstation support by configuring, deploying, maintaining, and troubleshooting desktop computers, software, and related equipment. This role focuses on resolving end-user technical issues, maintaining secure workstation environments, and delivering responsive customer service to keep business operations running efficiently.
Required Qualifications of the Workstation Support Analyst:
- Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
- Associate degree in Computer Science, Information Technology, or a related field, or at least two years of relevant work experience in lieu of a degree.
- Minimum of two years of technical operations support experience.
- CompTIA A+ certification.
- Experience installing, configuring, maintaining, and troubleshooting workstation hardware and desktop software.
- Knowledge of operating system imaging, workstation deployment, and user data backup procedures.
- Ability to troubleshoot end-user computing issues, including desktop applications and desktop-based LAN systems.
- Strong customer service and communication skills, including the ability to explain technical concepts and provide user training.
- Ability to manage support tickets, document technical issues, and prioritize requests in a fast-paced, multi-platform environment.
- Ability to routinely transport equipment weighing up to 30 pounds and occasionally handle items weighing up to 70 pounds.
Preferred Skills/Experience of the Workstation Support Analyst:
- Familiarity with workstation hardware, software licensing, IT equipment inventory, and approved purchasing procedures.
- Experience with application package testing, workstation security configurations, and infrastructure support.
- Ability to recommend hardware and software solutions that meet end-user and business requirements.
- Flexibility to support operational needs that may require after-hours or 24/7 response.
Responsibilities of the Workstation Support Analyst:
- Monitor and update the IT dispatch system, respond to assigned support tickets, troubleshoot technical issues, and provide timely assistance to end users.
- Build, image, configure, install, and deploy workstations; install approved applications; perform data backups; and maintain desktop hardware and software.
- Verify workstation configurations meet established security standards and ensure software and equipment are properly licensed and approved.
- Test, troubleshoot, maintain, modify, validate, and document application packages to support reliable workstation performance.
- Maintain technical documentation, configuration standards, inventory records, and equipment status; assist with reporting and replacement part orders as needed.
- Train and guide end users, collaborate with other IT teams to resolve technical problems, and stay informed about new workstation support technologies and procedures.
Work Location: Onsite Columbia, SC.
Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.
***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***