Title Workstation Analyst I
Position Type Contract role with potential extensions 6 months to begin with
Location Cedar Rapids IA
JOB ID 1830-1
Job Summary Implements supports and maintains PC and end-user device computing technologies for local area networkwide area network LANWAN mobile and remote connectivity. Works closely with business customers to deliver solutions that meet business needs and consults on the use of these systems.
ACCOUNTABILITIESThese accountabilities are not intended as a complete list of specific duties and responsibilities and does not limit or modify the right of any supervisor to assign direct and control the work of employees assigned to this job.
Primary Accountabilities Implements supports and maintains various phases of client computing operations of low to moderate complexity including documentation configuration installation testing distribution training performance monitoring and maintenance.
Works closely with end users to provide reliable client computing services technical guidance and informal training. Creates and maintains technical documentation related to hardwaresoftware in client computing environment as well as training materials for end users.
Evaluates requests for new and changes to existing computer workstation hardware against business needs and make appropriate recommendations.
Monitors coordinates and completes move add change requests for desktop computing technologies.
Resolves technical issues escalated through Help Desk daily and 247 for PC hardware application support connectivity and related issues. Participates in a 247 on-call rotation.
Participates in various IT projects to continually improve and upgrade IT technologies. Identifies plans and implements system process improvements and efficiencies.
Plans and implements hardware upgrades anticipates problems resulting from changes and prepares contingency plans. Monitors and maintains hardware inventory.
Voices customer requirements into tasks and stories using Agile tools. Communicates with peers such that user tasks and stories are clearly understood by all stakeholders.
Supervision Performs work under the direct supervision of a Manager.
QUALIFICATIONS The requirements listed below are representative of the experience knowledge skills andor abilities required to perform this job
Educational Requirements Education Level Field of Study RequiredPreferred Associate Degree Emphasis in information technology or related area Required
Experience 2 years of experience in progressively responsible PC support in a networked environment. Administrative experience with Microsoft Windows operating systems and software standard application packages imaging software profile migration techniques client computing hardware peripherals and general PC troubleshooting and problem resolution.
Knowledge Skills and Abilities Demonstrated understanding of software distribution concepts.
Demonstrated understanding of network operating systems LAN characteristics network topologies components protocols and services such as TCPIP LDAP DNS DHCP firewalls and routers.
Demonstrated effective interpersonal verbal and written communication skills.
Demonstrated ability to apply logical reasoning to situations and derive workable solutions to low complexity problems.
Ability to work in a diverse work environment.