Workplace Services Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: 555 W. Java Dr., Sunnyvale, CA

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Joining this team means you will drive our JLL behaviors and values of Teamwork, Ethics and Excellence with collaboration across service lines and locations.

Job Summary

The Workplace Services Coordinator (WSC) is one of the most important parts of the Integrated Facilities Management (IFM) team, reporting to the Assistant Site Services Manager. The WSC is a friendly and approachable face on campus who is responsible for ensuring pristine, safe and functional workspaces for our client's employees.

The ideal candidate will be well known and visible as they exhibit exceptional customer service skills, a fun positive attitude, and the ability to support facilities management professionals in a fast-paced environment.

This team member will be the first level of defense in addressing frequent customer and building issues. They are the eyes and ears on campus, working to reduce our team's response times, improve our work order closure rates and follow through with the customers to be in compliance with Service Level Agreement (SLA) requirements.

ESSENTIAL JOB DUTIES:

• Work with the entire JLL account team to build and deliver best in class workplace experiences that in turn promote efficiency, productivity, and optimal performance

• Conference rooms are ready, organized and clean

• Common areas are usable, organized and clean

• Building audits are performed consistently as required

• Address customer inquiries and concerns ensuring timely and quality issue resolution and service delivery

• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action / solution-making and recovery

• Follow up with customers to ensure satisfaction

• In person, message, email or work order

• Ticket management

• Create proactive and reactive work orders, and assign work orders as appropriate

• Follow up on work orders assigned in your zone through ticket completion

• Work with the facilities coordinator and vendor partners on prioritization

• Address frequent IFM issues or deficiencies in assigned spaces

• Carry with you on your daily walks the necessary and most likely to need items (i.e. batteries, light bulbs, magic eraser, etc.)

• Change light bulbs, wipe down walls, move boxes, change ceiling or carpet tiles, replace consumables, as appropriate

• Provide all customers in your zone and visitors with information regarding the cultural work environment and etiquette.

• Understand and execute workplace programs within assigned buildings

• Tag and remove clutter in and around the building to support a clean work environment

• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready and fully stocked

• Complete daily site inspections within the assigned building portfolio

• Assist in the monitoring and assessment of vendor performance via scorecards

• Maintain par level inventory of office supplies for building location

• Process improvement - continuously evaluate existing methods to identify innovative ways to streamline and enhance service delivery to maximize the employee experience

• Provide support to events team - power adds and event supplies

• Collaborate with site facilities leadership to develop building initiatives designed to create connections between customers and share information regarding local attractions, events (concerts, theater, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).

• Support ASSM and SSM on new programs and projects or any other reasonable tasks as requested

EDUCATION:

• High school diploma or a General Equivalency Diploma (GED) required

WORK EXPERIENCE/TRAINING:

• Minimum of 2-3 years work experience in an administrative, facilities/property management, hospitality, commercial real estate or professional services industry preferred
• Experience with data entry, organizing, answering phones, scheduling and communications
• Eagerness to learn and grow in a fast paced environment

KEY COMPETENCIES:

• Proficient in technology skills, ability to quickly adopt new technology and applications
• Good oral and written communication skills
• Solutions oriented when problems arise
• Customer-focus, takes initiative, sense of urgency, time management
• Detail oriented, confident, self-starter with exceptional organizational skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy among the team and customers
• Conflict management skills with ability to work under pressure, while acting in a calm manner
• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) or Google Workplace Suite required
• Passion for building communities and connecting individuals

PHYSICAL DEMANDS/ENVIRONMENTAL WORK CONDITIONS:

• Must be able to operate company vehicles in safe and proper manner
• Demonstrate the ability to exert up to 20 pounds of force to lift, carry, push, pull, or move objects
• Ability to lift, move and use a ladder, exercising all safety precautions
• Mostly involves periods of walking and standing as you complete your daily responsibilities
• Regularly required to talk, hear, and use hands and fingers to write and type
• Ability to read and understand information and ideas presented orally and in writing
• Ability to speak and communicate information and ideas in writing and orally so others will understand
• Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

59,600.00 - 67,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Sunnyvale, CA

Job Tags:

Guest Service

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.