The Workplace Services Coordinator, Front Desk will report to the Associate Manager, Workplace Services. This position requires a high level of customer service. This person selected will need to be energetic. This person must be a real team player, someone who wants to be supportive of the team and wants to succeed as a team.
Description:
The Workplace Services Coordinator, Front Desk is a constant resource for our employees and makes the first direct impression on Salesforce employees and customers.
Work with and get direction from the Associate Manager of Workplace Services to maintain and provide excellent customer service and support to the office. Assist internal customers (employees) with all Workplace Services related items. Greet and direct guests in a timely and professional manner. Assign temporary and guest badges as required. Ensure all guests are properly signed into the Visitor Log system. Notify staff of visitors, candidates, customer arrivals. Complete a daily check of temporary access cards, ensure all cards are accounted for and returned daily. Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation. Maintain a presence on instant messaging app Slack, sending periodic reminders and updates. Respond to and follow up on all incoming emails and in a timely and efficient manner. Pre register guests for meetings, events and interview candidates. Assist with overall maintenance of the organization, communicate any and all maintenance issues with building management in a timely and efficient manner
Required Skills/Experience:
Excellent interpersonal communication skills, customer service experience preferably in luxury hospitality
Proficient at using the Microsoft Office Suite and Google Apps, Google Calendar required
Must be willing/able to learn and use our internal Salesforce.com software application
Ability to take direction and follow oral and written instructions.
Good writing, analytical, and problem-solving skills.
Submit timesheet for approval every Friday.