Workplace Retail Coordinator - Dearborn, MI

Workplace Retail Coordinator - Dearborn, MI

Job ID

272794

Posted

29-Apr-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

Dearborn - Michigan - United States of America

About the Role:

We are seeking a polished, service-driven professional to represent and elevate the Ford Retail Experience at the new World Headquarters. This highly visible role serves as the face of the brand's flagship retail environment, seamlessly blending refined retail execution with elevated brand ambassadorship. The successful candidate will deliver a premium, hospitality-inspired shopping experience for employees, visitors, executives, and Ford enthusiasts from around the world.

This position requires an individual who embodies the spirit of Ford excellence, combining deep product knowledge, elevated service standards, and operational precision to curate a sophisticated and memorable retail journey. As a trusted brand representative, you will create meaningful connections, uphold visual and operational standards, and ensure every interaction reflects Ford's heritage, innovation, and forward-thinking legacy.

What You'll Do:

Retail Store Operations

• · Open, close, and operate the Ford retail store during assigned hours
• · Maintain immaculate sales floor and stockroom standards, ensuring products are presented attractively and consistently
• · Monitor inventory levels, restock merchandise, and assist with inventory counts and reconciliations
• · Efficiently process sales transactions using the Ford retail Point of Sale (POS) system, ensuring accuracy, and a smooth checkout process
• · Follow all company policies related to transaction handling, safety, and security
• · Support overall store operations and complete additional responsibilities as directed by management

Customer Service & Brand Experience Responsibilities

• · Warmly greet Ford enthusiasts and customers, serving as the primary point of contact as they enter the retail store, creating a warm, welcoming, and inclusive environment
• · Proactively engage guests to understand their needs and provide personalized product recommendations based on comprehensive product knowledge and insights gained from customer interactions
• · Cultivate a strong connection to the Ford brand by delivering an exceptional and memorable shopping experience for every visitor
• · Address questions, concerns, and feedback with empathy and professionalism, escalating issues as appropriate to ensure timely resolution
• · Create memorable moments that inspire repeat visits, positive word-of-mouth, and brand advocacy
• · Proven ability to overcome obstacles and adapt to new challenges while maintaining a positive, can-do attitude
• · Adapt communication style to effectively engage a diverse and global audience
• · Uphold the highest standards of professionalism and customer service, ensuring the Ford Motor Company brand is always positively represented
• · Gather and share customer insights and feedback with leadership to enhance the retail and workplace experience

Workplace Experience Support

• · Act as a point of contact for retail-related workplace inquiries
• · Support in-store events, promotions, and special activations
• · Partner with workplace experience, facilities, and operations teams to ensure seamless daily operations
• · Communicate feedback, issues, or opportunities, for improvement to leadership

Administrative & Operational Tasks

• · Track daily sales, foot traffic, and basic operational metrics
• · Assist with scheduling coverage and shift handoffs
• · Maintain documentation and reports as required

What You'll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• High School Diploma or GED with up to 2 years of related retail, hospitality, or customer service experience
• Ability to follow established work routines, standards, and operational procedures
• Strong verbal communication skills to convey information clearly and professionally
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Strong organizational skills with attention to detail and an inquisitive, solution-oriented mindset
• Ability to work independently in a fast-paced retail environment while collaborating effectively with cross-functional teams

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

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