Workplace Operations Manager

We are seeking a highly organised, strategic, and forward-thinking Workplace Operations Manager to lead the long-term development and scalability of our workplace function. This role is focused on designing, optimising, and evolving how our office environments operate as the business grows.

This is not a front-of-house or administrative role. Instead, it is a strategic position responsible for building efficient systems, managing complex vendor ecosystems, and aligning workplace operations with broader business goals.

The ideal candidate is a strategic operator who can translate business needs into scalable workplace solutions, while overseeing (rather than owning) day-to-day execution.

Key Responsibilities

Strategic Operations & Planning

• Develop and implement workplace operations strategies aligned with company growth plans
• Design scalable processes, policies, and systems to support current and future office needs
• Identify and drive continuous improvement initiatives across workplace operations
• Partner with leadership on workplace strategy, capacity planning, and future expansion
• Use data and insights to inform decisions around space utilisation, cost, and efficiency

Workplace & Facilities Oversight (Non-Frontline)

• Oversee office operations through coordination with Office Management / front-of-house support
• Own vendor strategy, contract negotiation, and performance management (cleaning, maintenance, facilities, etc.)
• Lead workplace planning initiatives (layout optimisation, office expansions, new locations)
• Ensure compliance with health, safety, and regulatory standards at a strategic level
• Act as escalation point for complex facilities or operational issues

Budget & Resource Management

• Own and manage workplace operations budgets (OPEX & CAPEX)
• Track and optimise spend across vendors, services, and infrastructure
• Identify cost-saving opportunities and improve resource allocation
• Lead procurement strategy for office-related services and equipment

People Experience & Workplace Strategy

• Define and evolve the workplace experience strategy (not just execution of events)
• Partner with People/HR teams on initiatives impacting employee experience
• Ensure workplace design supports productivity, collaboration, and engagement
• Provide guidance on workplace programs rather than owning logistics

Technology & Systems

• Partner with IT to ensure workplace systems and tools are scalable and effective
• Evaluate and implement tools that improve workplace operations and reporting
• Drive operational efficiency through system improvements and automation

Scaling & Expansion

• Build workplace operations frameworks that can scale across multiple locations
• Support new office launches and expansion projects
• Establish standards and playbooks for consistent workplace experience across sites

What We’re Looking For

• Proven experience in Workplace Operations, Facilities Management, or similar strategic role
• Strong experience in scaling office environments or supporting organisational growth
• Demonstrated ability to build processes and systems from the ground up
• Experience managing complex vendor ecosystems and contracts
• Solid understanding of facilities and building systems (HVAC, compliance, etc.)
• Strong financial acumen, including OPEX and CAPEX budget ownership
• Strategic mindset with the ability to step back from day-to-day execution
• Excellent stakeholder management skills, particularly with senior leadership

Nice to Have

• Experience managing multi-site or international office operations
• Background in high-growth or scaling organisations
• Experience implementing workplace tools or systems
• Exposure to workplace strategy, real estate, or space planning

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