Workplace Experience Manager - Redmond WA

If you are ready to make a difference and be part of one of the worlds most admired and sustainability-focused companies CBRE is the right place for you.

Why Choose CBRE

Unbeatable Perks Enjoy generous Paid Time Off Paid Holidays and 12 weeks of Paid Parental Leave.

Comprehensive Benefits Access top-notch Medical Vision and Dental insurance along with Life Insurance FSA & HSA options and 401K matching contributions.

Inspiring Work Environment Experience an innovative work environment that focuses on the culture of growth collaboration and communication.

Dont miss out on this opportunity to develop and thrive in your career.Apply today and be part of something extraordinary

Applicant AI Use Disclosure We value human interaction to understand each candidates unique experience skills and aspirations. We do not use artificial intelligence AI tools to make hiring decisions and we ask that candidates disclose any use of AI in the application and interview process.

About the Role As a CBRE Workplace Experience Manager you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge Reception Meeting & Event Management and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What Youll Do Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the teams daily activities. Establish work schedules assign tasks and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Build and maintain a trusted client relationship. Negotiate with clients partners and associates to resolve conflicting priorities. Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees clients and vendors. Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. Oversee programs ran by third party vendors. This includes food delivery organizing events providing transportation or mail distribution. Ensure all invoices for business services billed. Ensure support provided by the team is efficient and consistent. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify troubleshoot and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What Youll Need Bachelors Degree preferred with 3-5 years of relevant experience. In lieu of a degree a combination of experience and education will be considered. Experience in the areas of staffing selection training development coaching mentoring measuring appraising and rewarding performance and retention preferred. Ability to guide the exchange of sensitive complicated and difficult information convey performance expectations and handle problems. Leadership skills to motivate team impact on quality efficiency and effectiveness of the job discipline and department. In-depth knowledge of Microsoft Office products. Examples include Word Excel Outlook etc. Extensive organizational skills with a strong inquisitive mindset.