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Workplace Experience Coordinator

Metasys Technologies

  • New York, NY
  • 1 day ago
  • $21–$22 Per Hour

Highlights

As a client Workplace Experience Coordinator , you will be responsible for delivering a world-class customer service experience to employees, clients, and visitors within a designated building. This role is part of the Workplace Experience function and focuses on creating a positive workplace environment through exceptional customer service and operational support.

Numbers & Facts

LocationNew York, NY
IndustryComputer/IT Services
Salary$21–$22 Per Hour
Company Size100 to 499 employees
Year Founded2000
Websitehttp://metasysinc.com/

Description

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Workplace Experience Coordinator
Job Location: New York, NY (Onsite)
Job Duration: 4+ Months (Possible extension or possible conversion to FTE)
Work Schedule
Candidates should specify on their resume which shifts they are available for:
  • 7:00 AM - 4:00 PM (Monday - Friday)
  • 8:00 AM - 5:00 PM (Tuesday - Saturday)
  • 8:00 AM - 5:00 PM (Sunday - Thursday)
  • 9:00 AM - 6:00 PM (Monday - Friday)
  • 10:00 AM - 7:00 PM (Monday - Friday)
  • 11:00 AM - 8:00 PM (Monday - Friday)


Job Description:

Position Overview
As a client Workplace Experience Coordinator, you will be responsible for delivering a world-class customer service experience to employees, clients, and visitors within a designated building.
This role is part of the Workplace Experience function and focuses on creating a positive workplace environment through exceptional customer service and operational support.

Work Environment
  • Professional office environment
  • White-glove service model
  • Onsite team support
  • Direct interaction with employees, guests, and vendors

Team Structure
  • Other client employees onsite
  • Onsite Account Manager
  • Onsite Workplace Experience Manager

Typical Day-to-Day Responsibilities
  • Room configurations and workspace setups
  • Meeting room setup and breakdown
  • Event preparation and cleanup
  • Workplace service coordination
  • Employee and visitor support

Key Responsibilities
Front Desk & Guest Services
  • Serve as the first point of contact for employees and visitors entering the facility.
  • Greet visitors with a friendly and welcoming demeanor.
  • Issue visitor badges and parking passes.
  • Follow all security and access protocols.
Communication & Reception
  • Answer telephones professionally and courteously.
  • Provide information and assistance to employees and guests.
  • Create presentations when needed.
  • Speak to groups of varying sizes.
Workplace Services
  • Coordinate workplace services including:
    • Mail services
    • Office supply services
    • Employee onboarding support
  • Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Event Coordination
  • Organize and manage onsite events.
  • Secure event spaces.
  • Coordinate room setup and teardown.
  • Arrange delivery of event materials and supplies.
Facilities Support
  • Manage janitorial and maintenance work orders.
  • Coordinate with vendors providing workplace services or goods.
  • Ensure workplace requests are completed efficiently.
Customer Service & Issue Resolution
  • Respond to inquiries and complaints from:
    • Employees
    • Guests
    • Co-workers
  • Provide solutions in a professional, customer-focused manner.
  • Maintain a high level of service and professionalism.
Safety & Security
  • Follow property-specific security procedures.
  • Follow emergency response procedures.
  • Notify appropriate parties regarding safety concerns.
  • Help ensure the safety of everyone in the building.
Team Collaboration
  • Explain detailed information to team members when necessary.
  • Follow directions and guidance from management.
  • Work within established processes and procedures.
  • Resolve routine issues using existing guidelines.

Required Qualifications
Education
  • High School Diploma or GED.

Experience
  • Up to 2 years of related work experience.

Skills
  • Strong customer service skills.
  • Ability to follow established work routines and standards.
  • Good verbal and written communication skills.
  • Strong organizational skills.
  • Inquisitive and proactive mindset.
  • Ability to exchange straightforward information clearly and professionally.

Technical Skills
  • Working knowledge of Microsoft Office products, including:
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook

Interview Process
  • Virtual Interview
  • Two-Step Interview Process

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

About Company

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

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