Workplace Experience Associate
Position Overview
Are you a proactive, detail-oriented professional who loves creating an exceptional office environment? As our Workplace Experience Associate, you will be the heartbeat of our office. You will ensure our day-to-day office operations run seamlessly, from maintaining a pristine workspace to managing essential mail and print services. If you thrive in a dynamic, customer-focused role and take pride in keeping a workplace buzzing and beautiful, we want to hear from you!
Key Responsibilities
Workplace & Facilities Excellence
- Perform daily floor walk inspections to ensure appliances, coffee stations, refrigerators, and vending machines are fully functioning and immaculately clean.
- Maintain aesthetic standards across the office, ensuring cabinets, furniture, counters, and floors remain organized, clutter-free, and tidy.
- Optimize inventory management by keeping supply bins neatly organized, labeled correctly, and fully stocked with basic supply items.
- Secure the workspace by identifying and reporting vending machine performance issues and ensuring incoming UPS/FedEx packages are promptly cleared from public areas.
Mail & Logistics Services
- Manage incoming and outgoing accountable mail, keeping log systems accurate and up to date.
- Provide excellent communication by sending timely package reminder emails to internal teams.
- Deliver top-tier customer service directly to employees and guests visiting the mail room.
Reprographics & Document Solutions
- Execute printing and scanning requests to assist internal teams with high-priority document preparation.
- Ensure copy center efficiency by keeping machines ready and supplies stocked for daily business needs.
What We Are Looking For
- Experience: Minimum of 1 year of customer service-related experience.
- Education: High School diploma or equivalent (GED) preferred.
- Mindset: A strong sense of urgency combined with a professional, customer-first attitude.
- Communication: Excellent verbal and written communication skills to connect with diverse internal teams.
- Adaptability: Ability to thrive both independently and within a collaborative team environment.
- Capability: Competency in multi-tasking, keeping up with employer attendance policies, and the physical ability to stand, sit, walk for long periods, and lift up to 50 pounds.
The pay range for this position is $19 - $22 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.