Global Workplace Solutions GWS Local is a hard services-led tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities our platform offers direct access to our Best-in-Class services including ESG Security Consulting Workplace Strategy and Workplace Experience.
About the Role
As a CBRE Workplace Experience Coordinator youll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What Youll Do
First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
Arrange and confirm recreational dining and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail office supply services and onboarding.
Acknowledge inquiries or complaints from employees guests and co-workers. Provide solutions in a professional customer service-driven manner.
Organize and manage on-site events. This includes securing event space set up and tear down of the room and delivery of supplies.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed andor complicated information within the team. Follow specific directions as given by the manager.
Impact through clearly defined duties and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.