WORKPLACE CONSULTANT

About Us:

At Storey Kenworthy| Workspace, we've brought together two brands and have one vision, to provide solutions for all your office needs! At SK| Workspace you can impact the way people work. We believe in Empowering and Inspiring People to Live and Work Better. Whether it's designing, selling, installing a workspace, or providing tools and resources for our customers to do their job, the work you do makes a difference in people's lives. We get it. Work can feel just like work sometimes. But we also know that it is so much easier to look forward to work when there is a reason behind it all. Our organization cares about our employees wellbeing and we inspire our workforce to succeed within our four walls and outside our four walls. And to us, that is a pretty cool reason to do what we do every day.

Workspace believes in creating extraordinary spaces by thinking about people, technology, and space as being a single ecosystem. We create spaces that empower people to learn, work, and heal better. Simply put, we create amazing workspaces. With offices throughout the state of Iowa (Ames, Des Moines, Cedar Rapids, and Cedar Falls), we offer local service for your office furniture needs.

Can you juggle multiple projects and build relationships to be able to ask clients tough questions (what's your budget?) all while providing the ultimate customer experience? Then the Workplace Consultant could be the right fit for you!

The Workplace Consultant is responsible for meeting / exceeding Workspace furniture sales and gross profit goals by calling on and identifying sales opportunities with existing and/or qualified clients over the phone or in person, assessing clients' needs and providing solutions; manages customer projects collaborating with the Design, Sales Services and Furniture Operations teams, ensuring all aspects of projects are satisfactorily met and a positive customer experience is delivered; works closely with clients facilitating their requests and resolving issues; maintains ongoing professional relationships and communications with client accounts.

Job Summary:

The Workplace Consultant is responsible for meeting and exceeding Workspace furniture sales and gross profit goals by identifying sales opportunities with existing and qualified prospective clients, assessing client needs, and recommending solutions. This role manages customer projects in collaboration with Interior Design, Sales Services, and Furniture Operations; facilitates client requests and resolves issues; and maintains ongoing professional relationships and communication with client accounts to deliver a positive customer experience.

Essential Job Duties and Responsibilities

• Actively increase sales from existing customers and develop new business from qualified prospects in the furniture market to achieve growth and profitability goals. Maintain client and prospective-client sales activity in the funnel system and update activity throughout each phase of the sales process.
• Continuously contact existing and recently acquired clients in person, by phone, and by email to maintain or establish relationships and generate ongoing sales. Assess client needs, provide professional solutions, conduct sales presentations and/or product demonstrations, prepare and present proposals, answer questions, and work closely with clients to close sales.
• Promptly respond to client requests that generate sales opportunities and projects. Serve as the primary client contact and lead on client projects, coordinating with Design, Sales Services, and Operations to ensure client needs and expectations are met or exceeded. Troubleshoot issues, communicate additions and changes, and help ensure timelines are met and the customer experience is positive.
• Create high-quality quotes, bids, and proposals and accurately specify products. Collaborate with Leadership, Designers, Operations, and other Workspace team members to ensure customer needs are appropriately addressed; present proposals and consistently follow up with prospective clients to successfully close business.
• Effectively leverage sales promotions, incentives, sample materials, and literature to maximize sales.
• Provide regular progress updates and reports to leadership, including sales forecasts, pipeline reports, and other information as requested.
• Maintain accurate client account records and sales activity information..
• Stay current on industry trends, marketplace competition, furniture product changes and innovations; use relevant information and data to strengthen client communication, presentations, and sales strategy.
• Participate in product training, sales skills development, and team meetings related to sales results, goal progress, strategic initiatives, and other business updates.
• Other duties as assigned.

Education:

Associate degree in business or a related field, or an equivalent combination of education and experience; bachelor's degree preferred.

Experience:

Two years of sales experience; office furniture/products experience or related industry knowledge preferred.

Specific Knowledge, Skills, and Abilities:

Strong consultative selling, client relationship, presentation, negotiation, project management, cross-functional collaboration, organization, communication, follow-through, and problem-solving skills; ability to prepare accurate quotes/proposals, maintain pipeline and account reporting, and specify products; valid driver's license required.

% Travel Required: Less than 10% -- varies based on client needs; local travel required