Workforce Management Analyst - PS

Job Details

Category Phlebotomy Location West Norriton, Pennsylvania Job function Operations Job family Patient Services

Shift Day Employee type Regular Full-Time Work mode Hybrid

Job Description

Workforce Management Analyst - PS - Norristown, PA, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $60,500+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives.

Responsibilities:

Analysis/reporting:

Analyzes historical staffing data to identify trends, insights, and areas for improvement. Creates process maps, reports, and dashboards to communicate findings and implement solutions.

Forecasting resource needs:

Monitors real-time data, including appointment utilization, to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.

Collaboration:

Builds strong relationships within the patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources.

Qualifications:

Required Work Experience:

• Proven experience as a business analyst or similar role.
• Project management skills.
• Strong analytical and problem-solving skills.
• Expertise in data analysis tools
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities
• Strong collaboration and influencing skills.

Preferred Work Experience:

• Experience in workforce management, forecasting, statistical analysis, modeling, and/or analytical roles
• PSC/IOP experience is a plus.

Knowledge:

• Knowledge of Six Sigma or Lean is beneficial

Skills:

• Strong Analytical skills
• Ability to prioritize, plan, and organize
• Advanced skills in Excel (graphs, pivot tables, and understanding formulas)
• Proficient in Microsoft Office suite (PowerPoint, Word, etc.)
• Experience in using Tableau, COGNOS, and/or Power BI

People Leader Responsibility:

• Individual contributor with the ability to influence others.
• Travel Required upto 25%

Education:

• Bachelor's degree (Required)

56885

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.