Job Details
Easy Apply
Apply
JPC - 26758 - Workforce Management Analyst
Remote Job - Yes
3 - 5 Years
N/A
Posted 4 weeks ago
Job Description
Title: Workforce Management Analyst
Duration: 6 Months+ CTH
Location: Baltimore, MD (Remote Job)
W2 Rate: $39/hr.
We are seeking a Workforce Management Analyst with experience in contact center forecasting, scheduling, and capacity planning. This role is responsible for analyzing historical call volume and business trends to forecast workload, develop staffing plans, optimize schedules, and ensure service level targets are met.
Key Responsibilities:
Show more
Job Posting Details