Job Description:
Title: Workforce Counselor
Salary: $45,000
Classification: Non-Exempt
Scope of Position: Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.
Responsibilities:
- Provide individualized case management and career counseling to participants in all areas related to gaining and/or retaining employment and career advancement
- Complete necessary WIOA data entry requirements in CWDS
- Coordinate with program leadership to prepare performance reports, suggest program innovations and improvements, and celebrate participant successes
- Maintain participant files in accordance with state and local regulation
- Develop and update a customized service plan to align with participant employment and training goals
- Follow-up with partner agencies to ensure successful engagement in prescribed support services
- Counsel, motivate and encourage assigned caseload of participants to develop and guide through a customized career pathway and training opportunities
- Maintain organized tracking by documenting all participant interactions, contacts, activities, case notes, and files
- Provide the support that participants need to overcome barriers and reach their employment/educational goals
- Monitor participant progress via outreach, at least monthly, to ensure successful employment and training outcomes
- Offer follow-up support services to help participants retain employment or educational goals to ensure that performance measures are met
- Assist in the outreach and recruitment of new participants
- Explain the program’s eligibility requirements to perspective participants
- Determine program eligibility and ascertain required documentation
- Complete intake assessments with all eligible participants to determine fit for the program. This includes assessing their motivation, commitment, and their basic skill levels.
- Ensure the required enrollment paperwork and documentation is completed and located in the participant files
- Document services provided in digital management system
- Document basic skills and career assessment information in participant files
- Maintain data on employment, education, retention and other performance measure requirements
- Attend all staff meetings in order to contribute to program issues and update on agency issues
- Attend scheduled in-service training in order to develop professional skills
- Other opportunities as available
Education and Experience Requirements:
- Ability to prioritize tasks and document visits and contacts
- Demonstrated telephone, computer and written communication skills
- Ability to maintain flexibility as needs of contract or contractor require
- Bachelor’s degree in human services, business, education, training or related area is preferred
- Previous customer service experience required
- Working knowledge of MS Windows, Word and Excel
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.