Workflow Design Specialist

What We NeedCorpay is currently looking to hire a Workflow Design Specialist within our Knowledge, Strategy, & Enablement team in our Corporate Payables line of business. In this role, you will design, build, and maintain interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, on-screen guidance for our operations associates. You will partner closely with Operations business teams to break down dense user guides and business requirements into digestible, user-friendly decision trees that drive real-time accuracy on every client interaction. You will report directly to the Director, Knowledge, Strategy, & Enablement.How We WorkAs a Workflow Design Specialist you will be expected to work in a remote environment. Corpay will set you up for success by providing:

Assigned workspace in your home office (Brentwood, TN preferred)Company-issued equipmentHands-on training, including an apprenticeship-style ramp on Zingtree and supporting tools (Seismic Learning lessons, starter projects with an experienced author)

Role ResponsibilitiesThe responsibilities of the role will include:

Designing, building, and maintaining interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, user-friendly experiencesPartnering with Operations business teams and internal stakeholders to gather requirements, validate logic, and ensure workflows reflect real-world use casesApplying conditional logic, branching workflows, and business rules - creating, testing, and optimizing complex decision trees within the workflow applicationReviewing and refining workflow content for clarity, accuracy, and consistency across all flowsIdentifying and resolving edge cases and exception handling to ensure workflows function correctly end-to-endBuilding light API connections within Zingtree to auto-populate Salesforce case fields, reducing manual data entry for end usersMaintaining documentation for workflows, including logic structure, updates, and version controlContinuously identifying opportunities to improve and streamline workflows based on user feedback and operational changesIterating on builds in response to stakeholder feedback and business updates that may occur as often as every two weeks

Qualifications & SkillsRequired:

3+ years of experience in workflow design, knowledge management, business process documentation, instructional design, or a similar functionStrong attention to detail and organizational skills, with the ability to apply business rules consistently across all paths within a workflowExcellent written and verbal communication skills, with the ability to translate complex processes into clear, step-by-step instructionsWorking coding knowledge (e.g., logic structures, variables, conditional statements, HTML/CSS, or similar)Analytical mindset with the ability to troubleshoot, problem-solve, and identify process efficienciesExperience collaborating cross-functionally with Operations or business stakeholdersResilient and patient with iteration - low ego on receiving feedback, willing to make multiple revisions to deliver the best possible end-user experience

Preferred:

Experience with Zingtree or similar workflow / decision-tree platformsWorking knowledge of API connections sufficient to build and troubleshoot light integrationsDemonstrated understanding of QA/testing methodologies and content governance principles

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes