Workflow and Automation Platform Director (Hybrid)

Workflow and Automation Platform Director (Hybrid) in Reston, VA - CareFirst

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Home / Job Search / Workflow and Automation Platform Director (Hybrid)

Workflow and Automation Platform Director (Hybrid)

Job ID: 22682

Job Function: Information Technology

Location: Reston, VA, United States

Campus: Reston, VA

Career Band: BDC

Status: Full-Time

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Resp & Qualifications

PURPOSE:

Responsible for creating functional technical strategies and specific objectives for systems engineering. Ensures organizational procedures are aligned to maintain compliance with industry standards. Act as a trusted advisor to business and technology leadership on the design and effective operation of controls. Lead a systems engineering team, including management of development needs and resource planning.

ESSENTIAL FUNCTIONS:

• Define and communicate the multi-year strategy for workflow automation across ServiceNow and PEGA, aligned to Platform Engineering priorities and FEPOC business outcomes.
• Lead the stand-up, governance, and scaling of the ServiceNow platform, defining the roadmap, operating model, and adoption strategy to expand enterprise capabilities and drive measurable value.
• Own the enterprise service agenda and roadmap, identifying and prioritizing new use cases to leverage investments in ServiceNow and PEGA to expand a consistent, next-generation service experience.
• Serve as accountable owner for ServiceNow and PEGA platform healthavailability, performance, scalability, and secure operations for end users and product teams.
• Build a strong partnership with the ServiceNow team to drive accountability for timely support, issue resolution, and compliance with contractual service agreements.
• Implement structured intake processes to gather, prioritize, and act on improvement recommendations from service-oriented product teams, ensuring the workflow automation ecosystem evolves to meet needs.
• Oversee continuous improvement of core modules and workflows, such as case/service management, request/fulfillment, approvals, knowledge, reporting, ensuring consistent user experience and process outcomes.
• Ensure upgrades, patching, vulnerability remediation, and enhancements are executed with minimal disruption, clear change communication, and measurable reduction in operational risk.
• Set integration standards and partner with integration/data/API teams to ensure reliable connectivity, data exchange, and event/trigger patterns across enterprise systems.
• Champion initiatives to drive adoption, user engagement, and alignment with organizational transformation goals.
• Provide strategic vision for new and supported systems by creating roadmaps/value maps in partnership with business stakeholders and IT leadership. Ensure that the appropriate technology and methodologies are applied when translating business requirements into technical and functional solutions. This position will be involved in strategic technology planning and will oversee solution architecture across the current and future portfolio.
• Plan and execute the department strategy to improve service delivery and the organization. Implement strategies to enable meeting goals and expectations; gather information, frame problems, devise/execute plans, track progress, adjust plans and demonstrate outcomes.
• Oversee a high performance, system engineering team and create an organization that delivers both compelling system vision and implementation.

SUPERVISORY RESPONSIBILITY:

This position manages people.

QUALIFICATIONS:

Education Level: Bachelor''s Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor''s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Upon Hire Preferred:

• Certified Ethical Hacker (CEH).

Experience: 8 years. Related professional experience. 3 years Management experience.

Preferred Qualifications:

• Master''s degree

Knowledge, Skills and Abilities (KSAs)

• Ability to present technical and non technical information to multiple audiences.
• Ability to build relationships across a variety of partner groups in a global environment.
• Ability to plan and manage complex projects.
• Knowledge of engineering theory and design criteria.
• Proficiency with various systems engineering tools and processes.
• Business Skills: Business Innovation, Functional Strategy & Execution, Organizational Effectiveness, Vendor/Partner Management, Regulatory Compliance Awareness, Technology Investment Planning
• Leadership Skills: Change Leadership, Cross-Functional Collaboration, Strategic Decision-Making, Stakeholder Relationship Management, Flexibility & Adaptability, Team Development & Motivation
• Technical Skills: ServiceNow, Pega, LifeRay Platform Administration, Platform Integration & APIs, Workflow Automation & Orchestration, CMDB & Configuration Management, Platform Security & Access Control, Performance Monitoring & Reporting
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $163,440 - $303,386

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate''s work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case''s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Workflow Automation Platform

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-KT1

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Serving Maryland, the District of Columbia, and portions of Virginia, CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield Medicare Advantage is the shared business name of CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc. and CareFirst Advantage DSNP, Inc. CareFirst BlueCross BlueShield Community Health Plan Maryland is the business name of CareFirst Community Partners, Inc. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business name of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc., CareFirst Advantage DSNP, Inc., CareFirst Community Partners, Inc., CareFirst BlueCross BlueShield Community Health Plan District of Columbia, CareFirst BlueChoice, Inc., First Care, Inc., and The Dental Network, Inc. are independent licensees of the Blue Cross and Blue Shield Association. BLUE CROSS, BLUE SHIELD and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or generic information.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. To comply with this law, CareFirst must collect information regarding an employee's identity and employment eligibility and document that information on a document referred to as Form I-9, Employment Eligibility Verification, no later than three business days from when the employee begins work for pay. If you are hired, you will be required to provide certain information on the form necessary to establish your identity and eligibility to work in the United States and certain required supporting documents.

If you experience any technical difficulties during this process, please send an email detailing the specific problem you are having to careers@carefirst.com and we will respond as soon as possible.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) If you believe that you have experienced discrimination, contact OFCCP at 800-397-6251 (TTY 877-889-5627) or www.dol.gov/ofccp.

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