Workers Compensation Claims Clerk

Workers Compensation Claims Clerk39152BRLakeland, FL This purpose of this position is to support the adjusting and nursing functions within the Workers Compensation Department. This includes responsibility for managing the fax line, scheduling medical appointments, organizing files to be sent to physicians and/or attorneys, scheduling transportation/ translation services, obtaining updated medical notes and handling incoming calls, and inputting payments to the system once adjusters have approved the invoice.

Primary Responsibilities

• This position is responsible for monitoring, deciphering, and distributing faxes to the appropriate adjuster and nurse case manager.
• This position is responsible for compiling and preparing claim file materials for responses to legal pleadings.
• This position is responsible for securing medical appointments for injured associates and inputting payments into the claim systems once invoices are approved by the adjuster.
• This position is responsible for analyzing, sorting, scanning, and distributing various documents to include legal documents.
• This position is responsible for answering incoming calls and determining the appropriate distribution of calls.
• High School diploma
• 1 year prior office experience or customer service experience
• Knowledge of basic computer skills
• Knowledge of customer service/phone etiquette
• Flexibility/Adaptability
• Initiative
• Planning and Organizing
• Time Management
• Detail Orientation
• Customer Focus
• Verbal Communication
• Written Communication
• Other
• Microsoft Word
• Microsoft Excel
• Microsoft office
• Assure Claims
• 1 year of clerical support experience in a claims office
• Microsoft Access

8:00 am - 4:30 pm; Monday through FridayWeekly 18.7025.8538,896 - 53,768To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November.

In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check.

In subsequent years, the bonus is equal to two weeks' pay.

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

0% 3300 Publix Corporate ParkwayLakelandFlorida 33811-3311Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.Lak Publix Corporate Office B003 Hourly Paid Legal & Risk Management Administrative Support 1435867No51973851127.98-82.018615-Oct-2026