About This Role
We are seeking a detail-oriented Workers' Compensation Case Manager to join our team. The ideal candidate will manage a portfolio of cases, from intake to resolution, ensuring our clients receive the best possible representation and care throughout their journey with us. As a key member of our team, your organizational skills, attention to detail, and ability to communicate effectively will be essential to your success in this role.
Your Role and Impact
- Manage the entire case lifecycle, from new file intake to final resolution, ensuring all case milestones are met.
- Assist the handling attorney with case management and strategy, acting as a liaison between clients, medical providers, and insurance companies.
- Prepare, file, and serve workers' compensation documents, maintaining compliance with all legal requirements.
- Schedule medical appointments for clients, including QME and AME evaluations, and ensure all records and reports are accurately filed and organized.
- Proactively communicate case updates to clients, addressing their concerns and keeping them informed throughout the process.
- Maintain organized case files and ensure all relevant documentation is accessible to the team
Your Skills and Expertise
- Previous experience in workers' compensation case management or related roles such as a paralegal, legal secretary, or legal assistant.
- Familiarity with EAMS/WCAB procedures, PQME scheduling, filing DORs, and organizing medical records.
- Proficiency in Microsoft Office and case management software.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple cases effectively.
- Strong written and verbal communication skills, with the ability to explain complex legal concepts to clients in a clear and empathetic manner.
- Bilingual proficiency in English and Spanish (required).
Qualifications
- 1–2 years of experience in case management, legal assistant work, or a related field within workers’ compensation or personal injury law.
- Familiarity with California Workers’ Compensation procedures, including DWC forms, QME scheduling, and authorization workflows. Prior use of systems like EAMS is a plus.
- Strong organizational skills with the ability to manage multiple open cases, track deadlines, and follow up on medical reports, lien settlements, and treatment plans.
- Excellent communication skills, both written and verbal — able to coordinate between attorneys, clients, medical providers, and adjusters professionally and clearly.
- Bilingual (English/Spanish) is required
Bonus/Optional Qualifications:
- Knowledge of lien negotiations or treatment coordination workflows
- Experience using legal case management software
Why You’ll Love Working Here
By joining our team, you are stepping into a role that supports our mission to provide justice and care for those in need. We are committed to supporting your growth and success with:
- Opportunities to advance your skills and career through comprehensive training and mentorship programs.
- We celebrate your hard work with bonuses, performance incentives, and peer-nominated awards.
- Explore potential career paths within case management, operations, and leadership roles.
- Paid time off to rest and recharge, along with flexible working hours to support your well-being.
- A robust health and benefits package that includes dental, vision, life insurance, and a 401(k) with a 4% match.