Company
ArcBest
Location
Fort Smith, AR - McClure Campus
Workspace
On-Campus
Pay Type
Salary, Full-Time
Job ID
29856
Job Description
The Worker's Compensation Administrator manages all aspects of a workers' compensation file for multiple jurisdictions, including claims ranging from soft tissue to catastrophic injuries such as paralysis, amputations, and fatalities. This position leverages a network of professional resources including doctors, nurses, attorneys, and regulators to facilitate ArcBest's mission of restoring the lives of their injured employees. The Worker's Compensation Administrator has a reserve and settlement authority of $35,000 as determined after training and approval by upper management. This position must be able to adequately assert the reserve and settlement authority according to ArcBest's best practices.
Responsibilities
- Review, examine, analyze, and investigate workers' compensation claims for compensability.
- Adjust claims according to state specific statues and regulations.
- Provide accurate mathematical calculations for claims financial exposure.
- Communicate the workers' compensation benefits, process, and requirements to injured workers.
- Establish claims reserves and adjust reserve throughout the claim for anticipated exposure.
- Provide financial information regarding claims cost and employee status to different Company departments.
- Prepare and issue mandated requirement for documents.
- Coordinate medical treatment for injured workers.
- Identify and pursue cases with subrogation potential.
- Act as a liaison between the injured worker, legal counsel, and medical providers.
- Review and interpret medical reports.
- Attend hearings, trials, and claim reviews.
- Process indemnity payments.
- Approve changes related to workers' compensation claim file.
- Manage litigation and negotiate settlements on a claim file.
- Advise defense counsel and independent adjusters.
- Demonstrate professional diplomacy during all interactions with injured workers, outside vendors, and team members.
- Obtain appropriate licenses and certifications as required by assigned jurisdiction.
- Direct investigations of serious accidents and injuries, as needed.
- Answer after-hours calls.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree, preferred
- Experience may be considered in lieu of formal education.
Experience:
- 3 years of experience with casualty and/or workers' compensation claims, preferred
Computer Skills:
- Proficient in Microsoft Office Suite, preferred
Certifications:
- Arkansas Adjuster License within 1 Year, required
Competencies:
- Accuracy and Attention to Detail
- Claims Advocacy
- Communication
- Decision Making and Critical Thinking
- Knowledge of Claims
- Managing Multiple Priorities
- Negotiation and Settlement
- Workers' Compensation Claim Investigation
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
Travel Requirements:
Compensation:
- This is a salary position paid biweekly.
About Us
ArcBest (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need - from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.