Workday Communications Specialist

Workday Communications Specialist

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Please see Special Instructions for more details.

Please complete the application on jobs.oberlin.edu

Posting Details

Announcement Information

Job Summary

The Communications Specialist plays a critical role in the successful implementation of the Workday project which entails replacing our 30-year-old legacy system, Banner, with a cloud-based ERP, Workday, in the areas of Human Resources and Finance. This role is central to ensuring the successful adoption of Workday across the institution by leading the execution of a community wide communications plan for a multi-year enterprise transformation.

This position is joining Oberlin at a pivotal moment, helping shape how the institution transitions from a legacy ERP system to a modern platform that will support the College for decades to come.

This is a full-time, 1-year renewable position reporting to the Director of IT Project Management.

Responsibilities

Communication Strategy & Planning

Develop and manage the overarching project communication plan, aligned with key project milestones (discovery, architect, configure, test, deploy, etc.). Identify project stakeholders and develop targeted, audience-specific communication strategies for faculty, staff, and administrative units to support effective engagement and adoption. Collaborate with the Change & Adoption Manager to ensure communications support the broader organizational readiness goals.

Communication Execution

Execute the project communication plan by writing, editing and designing a wide range of materials including campus-wide emails, newsletters, FAQ documents and website content. Ensure alignment with Oberlins campus culture and the overall project strategy and messaging. Develop targeted, audience-specific communication strategies for faculty, staff, and administrative units to support effective engagement and adoption. Translate technical Workday terminology into language that resonates with the campus community.

Training Development & Documentation

Collaborate with the Change & Adoption Manager to develop training documentation, videos and course content. Align training with Workday business process changes and support the transition to standardized best-practice workflows.

Training Delivery

Collaborate with the Change & Adoption Manager to manage training resources, assign online training, and deliver in-person training related to Workday and other CIT-supported systems, technologies, services, and institutional initiatives as assigned.

Engagement & Feedback

Ensure training effectiveness through feedback loops, user assessments, and continuous refinement of materials.

Project Team Collaboration

Participate in project team meetings to stay up to date on project progress and business process changes that will impact end users. Work closely with the project team to identify potential risks to user acceptance. Partner with functional leads to ensure a positive change experience for end users. Contribute to project governance by identifying, tracking, and escalating change-related risks and ensuring alignment with project milestones and timelines.

Change Champion Network

Work with a group of Workday Champions across campus to understand a variety of perspectives across campus to guide communications.

Metrics & Reporting

Develop dashboards and reporting mechanisms to track engagement with communication & training resources.

Success in this role will be measured by:

• High levels of user adoption and engagement across campus
• Successful training completion and user readiness prior to go-live
• Minimal disruption during go-live and strong post-go-live stabilization
• Positive user experience and confidence in Workday
• Strong alignment and engagement with campus stakeholders and leadership

Essential Job Functions Marginal Job Functions Required Qualifications

• Exceptional writing skills and creative outlook with strong attention to detail, editing, and tone
• Works independently and can provide high-quality solutions
• Ability to prioritize and perform multiple tasks in a dynamic and fast-paced team environment
• Creativity in building communication and trainings assets
• Ability to manage multiple projects concurrently while meeting deadlines
• Outstanding organizational and planning abilities
• Must be an effective team player and proficiently work with cross-functional teams
• Strong ability to influence stakeholders, manage resistance, and drive adoption in a complex organizational environment

Desired Qualifications

• Bachelors degree in communications, Organizational Development, or similar field
• Minimum 2 years in a training, communications, or change management role
• Minimum 1 year experience with Workday HCM & Finance
• Experience in managing internal communications, including leadership forums, newsletters, and intranet sites
• Experience in managing change through sponsorship management, communication, and training plans
• Higher education experience
• Knowledge of IT Service Management (ITSM) frameworks such as ITIL.
• PROSCI or ACMP Change Management certification

Quick Link for Posting https://jobs.oberlin.edu/postings/17529 Compensation

Salary will be commensurate with qualifications and experience.

Special Instructions to Applicants

Please complete the application on jobs.oberlin.edu

Documents Needed to Apply

Required Documents

• Resume
• List of References

Optional Documents

• Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).