Learning Objectives:
Student Ambassador Learning Objectives:
By the end of the training/program, Student Ambassadors will be able to:
Customer Service & Communication
- Demonstrate professional and welcoming customer service when assisting students, staff, and visitors.
- Communicate clearly and effectively with diverse student populations.
- Apply active listening skills to identify student needs and provide appropriate support or referrals.
- Maintain professionalism and confidentiality while handling student information and concerns.
College Knowledge & Navigation
- Explain basic college processes including admissions, class registration, financial aid, and student support services.
- Navigate and demonstrate the use of My Tri-C Space and other college systems to assist students successfully.
- Provide accurate campus directions and information about college departments, offices, and resources.
- Identify appropriate campus resources and refer students to the correct departments when needed.
Technical & Problem-Solving Skills
- Assist students with completing applications, registering for classes, and accessing online tools and services.
- Troubleshoot common student technology or account issues using college systems and resources.
- Utilize critical thinking and problem-solving skills to support students efficiently and effectively.
Leadership & Professional Development
- Demonstrate leadership skills by serving as a positive representative of the college.
- Develop confidence in public speaking, peer support, and student engagement.
- Work collaboratively with staff and fellow ambassadors to create a welcoming campus environment.
- Exhibit responsibility, dependability, and time-management skills in daily duties.
Student Success & Engagement
- Foster a supportive and inclusive environment that encourages student success and belonging.
- Promote college events, services, and opportunities that enhance student engagement and retention.
- Recognize signs when students may need additional academic or personal support and make appropriate referrals.