Track assigned work orders through completion and ensure client deadlines are met. Proactively follow up with Operations teams regarding outstanding service requests.
Numbers & Facts
Location
North Attleboro, Massachusetts
Description
Work Order Management
Monitor, review, and prioritize incoming service requests.
Track assigned work orders through completion and ensure client deadlines are met.
Identify aging or at-risk work orders and escalate concerns as needed.
Maintain accurate updates and documentation within company systems.
Operational Support
Proactively follow up with Operations teams regarding outstanding service requests.
Communicate service status updates and assist in resolving delays.
Support SLA compliance through regular monitoring and follow-up.
Reporting & Data Management
Generate and distribute recurring reports.
Consolidate and validate data from multiple systems.
Monitor trends and provide visibility into aging work orders.
Team Support
Provide backup support during periods of high volume or team absences.
Assist with special projects and operational initiatives as assigned.