Work Management Specialist I

The Work Management Specialist I supports end to end execution of operational and maintenance work by assisting with planning, scheduling, coordination, and monitoring of activities across assigned facilities or service areas. Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed.

Job Title: Work Management Specialist I
Location: Southern Pines, NC 28387 (Hybrid)
Duration: 12 Months+
Work Schedule: Monday- Friday 6:30am-3:00pm
Hybrid Schedule after 90 days:In office Monday, Wednesday and Thursday, Remote: Tuesday and Friday
*Selected Candidate must live within 30 miles of Working location.*

Job Description:
"The Work Management Specialist I supports end to end execution of operational and maintenance work by assisting with planning, scheduling, coordination, and monitoring of activities across assigned facilities or service areas. This role focuses on applying established work management processes to ensure work is executed safely, efficiently, and in compliance with company policies and regulatory requirements. The Specialist I works under general guidance and collaborates closely with operations, maintenance, engineering, and contractors to support barrier free work execution.

Key Responsibilities:
" Develop and maintain work plans and schedules aligned with priorities, skills, materials, and equipment.
" Create and support barrier free job plans by verifying availability of labor, materials, tools, permits, and documentation.
" Coordinate daily and weekly work schedules and support adjustments for emergent or changing priorities.
" Track work order progress, identify execution barriers, and escalate issues as needed.
" Serve as a point of coordination between field resources, supervisors, contractors, and support teams.
" Utilize work management systems to distribute work, schedule resources, and track execution.
" Support materials, inventory, and equipment readiness activities.
" Ensure work is planned and executed in accordance with EHS standards, company policies, and regulatory requirements.
" Participate in performance reporting and continuous improvement efforts.

Storm Restoration Support
Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed.
Supports the Distribution, Customer Experience & Services reliability programs or processes using appropriate work management applications.
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends.

Minimum Qualifications:
" Experience: 1 2 years of experience in work management, planning, scheduling, operations, maintenance, or a related field.
" Education: High School Diploma/ GED
" Working knowledge of work management principles and systems.
" Strong organizational, communication, and problem solving skills."

Preferred Qualifications:
Demonstrates excellent customer skills
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Collaborates effectively in a team environment
Demonstrates knowledge of Microsoft Office software
Possesses effective written and verbal communication and interpersonal skills
One to three years of providing customer service support
Effectively manages stressful situations

Mobility Classification
Hybrid teammates