Your customer service experience can help nonprofit organizations advance meaningful causes.
We are seeking professional, compassionate, and detail-oriented individuals to answer inbound donor calls and accurately process donations and pledges for established nonprofit fundraising campaigns.
This is a remote 1099 independent contractor opportunity for individuals who communicate clearly, follow procedures carefully, and understand the importance of treating every donor with professionalism and respect.
Donors Call You — No Solicitation Required
This opportunity involves strictly inbound donor calls.
There is:
- No cold calling
- No outbound dialing
- No donor prospecting
- No door-to-door or direct solicitation
- No product selling
Donors voluntarily call after seeing, hearing, or responding to an existing nonprofit fundraising campaign. Your role is to assist these callers by documenting their information and processing their intended donations or pledges.
Your Responsibilities
As a Nonprofit Donation Processor / Pledge Drive Specialist, you may:
- Welcome and assist inbound donors
- Follow campaign-approved scripts and procedures
- Accurately enter donation and pledge details
- Confirm important donor information
- Answer appropriate process-related questions
- Navigate multiple applications during calls
- Protect confidential donor information
- Follow compliance and quality requirements
- Maintain dependable attendance during accepted servicing intervals
Requirements
Experience and Qualifications
Qualified applicants should have:
- A high school diploma or GED
- Six (6) or more months of remote customer service experience, or at least one (1) year of onsite customer service experience
- A professional and welcoming phone presence
- Strong listening and verbal communication skills
- Accurate typing and data-entry abilities
- Comfort following scripts and structured processes
- The ability to work independently without direct supervision
- A dedicated and quiet home workspace
Required Technology
Applicants must have:
- A Windows 11 computer
- A minimum of 8GB RAM (16GB recommended)
- A noise-canceling USB headset
- Wired high-speed internet
- A direct Ethernet connection
- A quiet and distraction-free workspace
Dual monitors are recommended for easier navigation and improved efficiency.
Important Compatibility Information
The following are not compatible:
- MacBooks
- Chromebooks
- Tablets
- Wi-Fi-only internet connections
Note: Applicants should not purchase new equipment solely to submit an application. Equipment requirements should be confirmed before making any purchase.
Benefits
Contract Rate and Availability
- Most campaigns offer approximately $13–$15 per hour
- Rates and earning potential may vary depending on the campaign and individual performance
- Some campaigns provide servicing availability across a 24-hour operating schedule
- Contractors may choose from available servicing intervals
- Consistent access to servicing opportunities depends on campaign demand and contractor performance
Before You Apply
Please understand the following:
- This is an independent contractor opportunity, not employment
- Certification is required before servicing
- Certification does not guarantee campaign placement
- Available campaigns and servicing hours may change
- Contractors must honor the servicing intervals they select
- Continued access depends on attendance, professionalism, quality, and overall performance
Make a Difference from Home
If you want to work from home while supporting organizations that depend on public generosity, this may be the right opportunity for you.
Apply today to be considered for a remote Nonprofit Donation Processor / Pledge Drive Specialist opportunity.