| Location | Wauwatosa, WI |
| Salary | $65,000–$80,000 Per Year |
Position Overview
The WMS Support Analyst will provide on-site support to Supply Chain and Corporate users of the Manhattan Associates WMOS (Warehouse Management Open Systems) application software at the Savannah Distribution Center, while also providing remote support to additional DCs as needed. This role serves as a key resource in identifying, analyzing, and resolving issues that impact the flow of merchandise to stores. The analyst will collaborate closely with Inventory Control, Distribution Center Operations, IT, Engineering, Allocations, and Buying teams to troubleshoot and resolve system and process challenges. This individual will work in partnership with WMS System Analysts to drive effective solutions and ensure operational continuity.
A Day In The Life
Respond to Service Now incidents, ensuring detailed notes are added and specific requests are addressed within a timely manner
Partner with Operations to trouble shoot and optimize operational processes by understanding their connection to system activities
Execute configuration changes in WMOS in multiple DC's operating on multiple servers, updating configuration log
Monitor Outlook inbox, respond quickly to reported issues and data requests using SQL
Provide on and off hours of warehouse management support as necessary for both East and West Coast operations
Monitor alerts and reports, work with DC Supply Chain to resolve known WMS gaps or issues
#LI-MJS
You'll Come With
Education and Qualifications:
Experience:
3+ years of experience supporting Manhattan Associates Warehouse Management for Open Systems (WMOS)
5+ years of experience in a high-volume retail distribution environment
Skills and Abilities:
Strong knowledge of WMOS and related warehouse management system functionality, with the ability to support configuration, trouble shooting, and process optimization
Strong research, analytical, and problem-solving skills with the ability to work independently at a high level on all phases of business process design and analysis
Experience working in a fast-paced, dynamic environment with shifting priorities
Solid understanding of supply chain business processes, including Inbound, Outbound, and all DC activities, and how they interrelate
Ability to collaborate across departments, shifts, and distribution centers to elicit, document, and validate business requirements spanning multiple functional areas
Strong communication skills, both written and verbal
Working knowledge of SQL (Oracle) for data analysis and issue resolution
Proficiency in Microsoft Excel, Word, and Outlook
Strong critical thinking, decision-making, and follow-through skills with excellent attention to detail
Ability to multi-task, manage competing priorities, and respond quickly to urgent requests in a constantly changing environment
Demonstrated success as a cross-functional team member who can take initiative with minimal direction
Come join our team. You're going to like it here!
You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Min-Mid $65,000.00 - $80,000.00
Posting Number R105096
Location Georgia-Ellabell
Address 447 Logistics Drive
Zip Code 31308
Pay Rate Salaried
Career Site Category Corporate
Position Category Supply Chain
Job Type Full-Time
Remote Type Hybrid
Evergreen No