WME Data Operations Lead

This role acts as the operational business owner for CRM data, providing leadership for data quality monitoring, incident management, stewardship operations, archival strategy, production change governance, and data issue remediation. Operating at the intersection of resources, critical infrastructure, and modernization of industries, RCM is a provider of services in Life Sciences, Data & Solutions (IT), Healthcare, Engineering, Aerospace & Defense, and Process & Industrial.

Full-Time Contract
Role: WME Data Operations Lead
Location: Titusville, NJ (Hybid) 3 days a week in office 
Compensation: Up to $60/hr., commensurate with experience
Length of Contract: 6+ months

Position Description:
The Data Operations Lead is responsible for ensuring operational excellence, reliability, monitoring, stewardship, and continuous improvement of patient data across the Patient CRM ecosystem. This role acts as the operational business owner for CRM data, providing leadership for data quality monitoring, incident management, stewardship operations, archival strategy, production change governance, and data issue remediation.
The role serves as the primary escalation point for data-related operational issues and ensures that patient data remains accurate, compliant, and business-ready

Responsibilities:
Data Incident & Problem Management

• Act as primary escalation point for CRM and Portal data incidents.
• Lead root cause analysis and corrective action planning.
• Coordinate with business, technology, and vendor teams during incident resolution.
• Establish permanent fixes and preventive controls

Data Quality Monitoring & Observability

• Define and operationalize enterprise data quality monitoring framework.
• Develop dashboards, alerts, scorecards, and operational metrics.
• Monitor critical data elements and identify emerging risks.
• Drive proactive remediation and prevention activities

Data Stewardship Operations

• Execute stewardship processes and governance decisions.
• Manage operational workflows supporting patient identity, demographic updates, duplicates, and exceptions.
• Coordinate adjudication activities across business and technical stewards.
• Maintain decision logs and stewardship metrics.

Data Detoxification & Remediation

• Own data cleanup, remediation, and correction strategies.
• Establish data detoxification framework.
• Prioritize remediation backlogs based on business impact and compliance risk.
• Drive continuous data quality improvement.

 Data Change Management

• Serve as business owner for all production data change requests.
• Perform impact assessments and coordinate approvals.
• Manage data changes across CRM, portals, MDM, integrations, and downstream platforms.
• Ensure governance adherence for production updates.

Data Archival, Backup & Recovery

• Own business requirements and operational processes for:
  • Data archival
  • Retention
  • Backup
  • Recovery
• Ensure alignment with compliance, legal, privacy, and business continuity requirements.

Operational Readiness & Product Launch Support

• Support new product launches and business changes from a data readiness perspective.
• Ensure monitoring, stewardship, controls, and reporting are operationally ready before deployment.
• Coordinate operational acceptance activities.

Operational Governance Execution

• Execute governance policies defined by the Data Governance organization.
• Validate adherence to controls, standards, and procedures.
• Support audit readiness through operational evidence and reporting.
• Drive adherence to service levels and operational KPIs.

Qualifications: 

• 8-10+years in:
  • Data Operations
  • Data Quality
  • CRM Support
  • Data Stewardship
  • Incident Management

• Experience supporting patient, provider, or regulated healthcare data environments.

Preferred

• Experience with data quality tools, observability platforms, and operational dashboards.
• Knowledge of MDM, patient identity management, and stewardship operations.
• Familiarity with HIPAA, PHI handling, and audit requirements.
• Salesforce Life Sciences Cloud or Health Cloud experience.

Success Metrics

• Reduction in recurring incidents.
• Data quality score improvements.
• Faster incident resolution times.
• Reduced stewardship backlog.
• Audit readiness and compliance adherence.
• Improved operational SLA attainment
• Increased business confidence in CRM data.

Education & Certifications:

• Bachelor's degree in Data Management, Information Systems, Healthcare, or related discipline.

 Equal Opportunity Employer:
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.

About RCM:
RCM is publicly traded on Nasdaq under the symbol RCMT.  RCM is a business and technology solutions provider with world-class talent in key market segments. We help design, build, and enable the Industries of Tomorrow, Today. Operating at the intersection of resources, critical infrastructure, and modernization of industries, RCM is a provider of services in Life Sciences, Data & Solutions (IT), Healthcare, Engineering, Aerospace & Defense, and Process & Industrial.

Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.