Job Description:
Title: WIOA & TANF Program Team Lead
Classification: Exempt
Salary: $60,000/yr
Scope of Position: The Program Team Lead will provide leadership and support to staff in WIOA and TANF related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.
Essential Functions
- Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
- Partner with the Performance Team to interpret data and translate it into actionable steps for all Workforce Connectors
- Conduct quality assurance reviews of WIOA eligibility documentation and collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards
- Review completed participant enrollments, assign participants to the appropriate Workforce Connector, and coordinate case distribution to support timely service delivery and caseload management
- Perform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-up
- Provide guidance and support to staff to ensure positive outcomes and goals are met
- Verify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements to ensure compliance and ongoing participant support
- Facilitate weekly meetings with the staff to ensure that best practices are being implemented and discuss improvements/goals
- Work with the leadership team on implementing processes that increase customer engagement
- Monitor staff performance and participate in staff reviews on a quarterly basis
- Assist in the preparation of project reports as needed
- Based on customer demand, may provide case management and follow-up
- Other opportunities as available
Education and Experience Requirements
- Bachelor’s degree or equivalent experience required
- 2-3 years of previous management/supervisory experience preferred
- Demonstrated telephone, computer, written, and verbal communication skills
- Strong organizational, prioritization, and problem-solving skills
- Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
- A working knowledge of Microsoft Office Suite
- Able to work fully onsite, fully virtual, or in a hybrid environment
- Clean driving record, valid Driver’s License, and reliable vehicle required
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.