Winery Operations Manager

Split Rail is a small urban winery making serious wine without taking ourselves too seriously. We're looking for an experienced hospitality leader to run the day-to-day operation, lead our team, and become the person who keeps the many moving pieces of a small winery pointed in the same direction.

This is not simply a tasting room manager position. The right person will oversee staff, scheduling, customer experience, private events, wine club operations, vendors, inventory, and the endless assortment of small operational details that keep a winery humming.

We care more about leadership, judgment, organization, and ownership mentality than whether you can recite every sub-AVA in Burgundy.

• Lead, coach, and support a small tasting room and hospitality team
  
• Build schedules and manage staffing, coverage, time-off requests, and call-outs
  
• Set expectations and hold staff accountable while maintaining a positive team culture
  
• Oversee daily tasting room operations and customer experience
  
• Manage private event inquiries, bookings, staffing, logistics, and execution
  
• Help grow private events and group experiences
  
• Oversee wine club service, member issues, releases, pickups, and customer communication
  
• Coordinate inventory, purchasing, vendors, supplies, and routine operational needs
  
• Resolve customer issues and make day-to-day decisions without everything needing to land on the owners
  
• Help manage POS/customer systems and recurring administrative tasks
  
• Coordinate newsletters, promotions, website/calendar updates, and other basic marketing execution
  
• Maintain simple systems and checklists so important tasks and deadlines don t live entirely inside someone s head
  

• Meaningful experience directly managing people
  
• Hospitality, winery, restaurant, events, retail, or similarly customer-driven management experience
  
• Comfortable giving feedback, handling conflict, and having difficult conversations when necessary
  
• Strong organizational skills and ability to juggle competing priorities
  
• Good judgment and confidence making decisions independently
  
• Warm, natural hospitality instincts
  
• Comfortable working in a small business where job descriptions occasionally develop tentacles
  
• Able to thrive in a culture that is creative, informal, irreverent, and occasionally chaotic while still maintaining high standards
  
• Wine experience is strongly preferred, but genuine management ability matters more than encyclopedic wine knowledge
  
• Schedule flexibility, including regular weekend availability
  
• Ability and willingness to work weekends, private events, and occasional evenings as needed
  
• Comfortable with a hospitality schedule that does not follow a traditional Monday Friday workweek
  

• You don't need someone standing over your shoulder telling you what to do next.
  
• You enjoy leading people and creating structure, but you re not interested in turning a small creative business into a beige corporate wasteland.
  
• When something goes sideways, your instinct is generally I'll handle it.
  
• You can laugh, adapt, make a decision, and still hold people accountable.
  

Starting salary approximately $60,000 $68,000, depending on experience.

Benefits and paid time off included.

This is a full-time management position. Compensation will be discussed based on experience and the scope of responsibility the candidate is prepared to take on.

Send us your resume along with a short note telling us:

What makes you good at managing people?

We don't need a formal cover letter. We'd much rather hear a real answer.