The Wine Retail Lead provides an exceptional guest service experience while driving sales and serving as the liaison between the team and Wine Shop Manager. Answers the telephone promptly and provides friendly, helpful service to customers who call.
Numbers & Facts
Location
Houston, TX
Description
Job Description
The Wine Retail Lead provides an exceptional guest service experience while driving sales and serving as the liaison between the team and Wine Shop Manager. Reports to the Wine Shop Manager.
Provides prompt, efficient and friendly guest service
Educates guests about Italian wine and assists with wine tastings
Receives and stocks wine and wine store merchandise
Assists with wine store inventory, invoice review and requisitions
Rotates, faces and replenishes merchandise and ensures highest quality standards are met
Answers the telephone promptly and provides friendly, helpful service to customers who call