Window & Door Service Technician

We are seeking a Field Service Technician. This role provides onsite residential service and repairs for building materials, primarily windows and doors, while ensuring excellent customer service.

Key Responsibilities

• Conduct service calls at customers' homes to diagnose and repair windows, doors, cabinets, and other building materials.
• Troubleshoot issues to determine whether they result from product defects, installation errors, or other causes.
• Perform repairs, adjustments, and part replacements using hand and power tools.
• Communicate professionally with homeowners, explain repair recommendations, provide estimates, and answer questions.
• Maintain positive customer relationships while addressing service concerns.
• Collect payments for completed service work.
• Maintain service van inventory, coordinate replacement parts, and keep the vehicle clean and organized.
• Communicate service updates and resolutions with internal sales teams.
• Follow safety procedures and maintain a clean work environment.

Benefits:

• Competitive compensation
• Medical, Dental, Vision Insurance
• FSA
• 401(k) Plan with match
• Paid Time off (PTO), Paid Holidays
• Paid Life Insurance
• Paid Short Term Disability Insurance
• Tuition Reimbursement Program
• Employee Assistance Program