Manage pallet inventory, including ordering CHEP and white wood pallets, reconciling counts, and researching discrepancies. Communicate effectively with warehouse, transportation, inventory, and customer service teams to support daily operations and resolve issues.
Numbers & Facts
Location
Joliet, IL
Job Type
Full-time
Description
Customer Service Representative / Window Clerk1st Shift: 7:00 AM - 3:30 PM or 7:30 AM - 4:00 PM $19.50
Responsibilities:
Respond to customer and carrier inquiries regarding shipment status, delivery schedules, product issues, missed pickups, and damage claims.
Process export orders, prepare shipping documentation, labels, and compliance paperwork.
Process product returns in the Warehouse Management System (WMS) and maintain accurate records.
Perform administrative tasks including data entry, record keeping, filing, and document management.
Maintain physical and electronic filing systems in accordance with company procedures.
Manage pallet inventory, including ordering CHEP and white wood pallets, reconciling counts, and researching discrepancies.
Update warehouse and operational metrics within the WMS.
Generate reports and assist with tracking performance metrics.
Communicate effectively with warehouse, transportation, inventory, and customer service teams to support daily operations and resolve issues.
Qualifications:
Previous customer service, administrative, logistics, or transportation experience preferred.
Experience with WMS, ERP, or inventory management systems is a plus.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.Strong communication, organizational, and problem-solving skills.
Ability to multitask and maintain accuracy in a fast-paced environment.
Customer Service Representative / Window Clerk1st Shift