Will Call Representative

About Shepherd Electric Supply

Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved and reliability truly matters. We move materials accurately and on time so contractors stay on schedule, projects stay on track, and customers never have to wonder if we'll come through.

Our success comes from people who take pride in doing things the right way - safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.

Why This Role Matters

Counter Sales is where Shepherd's reputation is made and kept - one transaction at a time. When customers walk through the door or call in with a time-sensitive need, the Will Call Representative is the face of Shepherd: knowledgeable, dependable, and ready to help.

When quotes are accurate, products are identified quickly, and customers feel taken care of, they come back. This role protects revenue, builds loyalty, and strengthens the relationships that drive Shepherd's growth.

This is not a passive role. You are the first voice and the last impression. Every interaction is an opportunity to demonstrate that Shepherd shows up - and keeps showing up.

How This Role Connects to Our Compass

We Keep Our Promises: You own the customer experience at the counter. When you say a product is available or a quote is accurate, it is. Customers and teammates count on you to follow through - no dropped handoffs, no guesses. Your word is Shepherd's word.

We Stay Hungry: You are always learning - new products, new systems, new ways to serve customers faster and more accurately. You ask questions, retain what you learn, and apply it. The electrical industry rewards knowledge, and you build yours every day.

We Grow Together: You support your branch teammates and help the counter run smoothly for everyone. When things get busy, you adapt, pitch in, and communicate - you don't wait to be directed. A well-run counter is a team achievement.

We Own It: You take responsibility for accuracy at your counter. When a quote is wrong or an order doesn't go right, you address it - you don't pass it off. Ownership means you see the problem through to resolution.

We Go Above & Beyond: Customers remember how you made them feel. You greet them with confidence, identify what they need quickly, and make sure they leave with the right product and a reason to come back. You don't wait to be asked - you anticipate.

Key Outcomes

Organized by what matters, not just what you do.

Customer Experience & Sales Support

• Assist walk-in and call-in customers with part identification, product selection, and order processing
• Provide accurate quotes and follow through to close - no dropped handoffs
• Build strong customer relationships that bring contractors and facility managers back by name
• Represent Shepherd professionally in every interaction - appearance, conduct, and communication
• Identify upsell and cross-sell opportunities that serve the customer's project needs, not just the immediate order

Product Knowledge & Accuracy

• Develop and maintain working knowledge of electrical products across multiple product lines
• Identify parts correctly so customers get what they need the first time
• Support accurate order processing so transactions are right before they leave the counter
• Participate in ongoing product training to stay sharp and current
• Use Eclipse confidently to look up product availability, pricing, and order history

Team & Branch Support

• Collaborate effectively with branch teammates in a fast-paced environment
• Support multiple product lines and adapt to shifting priorities across the day
• Complete tasks assigned by branch leadership with ownership and follow-through
• Flag issues early - stock shortfalls, order concerns, customer escalations - before they compound

What Success Looks Like

After 90 days, you and your Manager should both be able to point to these markers:

• Customers are greeted promptly and leave with the right product and a positive experience
• Quotes and orders are processed accurately - rework and returns tied to counter errors are rare
• You can identify common electrical products and navigate the Eclipse system confidently
• Teammates and Managers trust that your counter runs without close supervision
• You are actively building customer relationships that generate repeat business

Who Thrives Here

This role is a strong fit if:

• You enjoy helping people and take satisfaction in solving problems quickly
• You take pride in accuracy and care whether things are done right
• You are dependable, organized, and steady under pressure
• You communicate clearly and speak up when something is off
• You are eager to learn the electrical industry and grow your expertise over time
• You treat every customer interaction as a chance to strengthen a relationship, not just close a transaction
• You hold yourself to a standard even when no one is watching

Qualifications & Requirements

• High school diploma or equivalent required
• 1-3 years of experience in the electrical industry preferred; attitude and reliability matter more than years
• Proficiency in computer usage; familiarity with Eclipse software is a plus
• Bilingual (Spanish) proficiency is a plus
• Physical ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70 lbs.
• Strong attention to detail and commitment to getting things right the first time
• Dependable attendance and a team-oriented mindset
• Ability to successfully complete pre-employment screening requirements

Why Join Shepherd Electric Supply

• Competitive hourly pay with opportunity for growth
• Medical, dental, and life insurance
• Prescription drug coverage
• Paid vacation and personal time
• 401(k) with employer match
• Stable organization with over 130 years of industry leadership
• A culture where reliability is noticed, ownership is rewarded, and people come first

Work Shift and Hours: Monday - Friday, 8:30am - 5:30pm

Compensation Details: The expected pay rate for this position is starting at $20.00 - $23.00 per hour depending on experience.

Additional Information:

• Steel toed boots required.

Equal Opportunity Employer

Shepherd Electric Supply is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.

Why should you join Shepherd Electrical Supply?

At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory.

We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!

Apply now and find out what's next for you.

Equal Opportunity Employer/Vet/Disabled

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