Department: Health Dept.
Pay: $17.04 per hour
Work Schedule: Generally, Monday-Friday 8:00am-5:00pm, Staff rotate one evening a week & work 9:30am - 6:30pm
Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits.
The Women, Infant, and Children's (WIC) Administrative Support II position works to meet the mission of the Sedgwick County Health Department by carrying out one-on-one personalized assistance and coordination for WIC services. This position rotates through three primary WIC areas; clinic front desk, gathering client's medical data and the WIC call center. The position also determines the client income eligibility, and issues the client's food benefits. This position requires a thorough knowledge of WIC program policies and procedures. Employee will provide support during public health emergencies (Activation Level 1).
Customer Service and Outreach Support
Welcome and assist internal and external customers
Follow policies, procedures and workflows
Identify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC works
Refer and document community referrals
Schedule, reschedule, cancel and send reminders for client appointments
Manage email inboxes and faxes; monitor and respond to requests
Rotates through three primary areas: clinic front desk, performing medical data, and call center
Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5
Issue food benefits
Provide guidance, and document the clients' secondary nutrition education appointment contact
Promote breastfeeding, including providing education and referrals to address mother's needs; handle return of breast pumps
Manage supply inventories of office, including printing materials and medical supplies
Provide WIC outreach: mailings and in-person events
Manage incoming client referrals from IRIS software
Screen immunization records to ensure up-to-date status
Distribute and collect surveys for WIC services
Meet program client contact productivity standards
Follow and document HIPAA regulations and WIC confidentiality
Provide and discuss voter registration/declination with client and interoffice voter form to County elections office
Reports and provides written documentation to supervisor on client complaints
Documentation and Recordkeeping
Complete data entry for clients(demographic information and other program software fields)
Verify and document insurance and/or income eligibility/verification of client proofs
Provides client appointment letters
Complete monthly reports, including information for no-show appointments, certifications ending, and no-show/ no-reschedule
Assists with record/file management by boxing charts for storage
Complete personal WIC daily hours report
WIC Call Center
Schedule, reschedule, and answers client questions over the phone
Mails next appointment letters
Communicates by email with site supervisors on clients needing a return phone call or additional information
Prepare and send verification of certification for out of state transfers
Minimum Qualifications: High School Diploma or equivalent. One year of experience in customer service, office administration, or a related field. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.
Preferred Qualifications: Two years of experience in customer service, office administration, or a related field. CNA, CMA, MA, HHA. Bilingual in English and Spanish.
Applicants have rights under Federal Employment Laws. Please find more information under the following link. Apply for a Job | Sedgwick County, Kansas