Monitor the global Wi-Fi infrastructure (controllers, access points, and associated services such as RADIUS, DHCP, and DNS) 24x7 using the Client's monitoring and cloud management platforms. Ensure the availability, performance, security, and optimal user experience of the wireless estate through proactive monitoring, rapid incident response, and continuous performance tuning.
Numbers & Facts
Location
Columbus, OH
Description
Our client, an IT Services and Consulting company, is looking for a Wi-Fi/Wireless Network Operation Engineer -Incident Management for their Columbus, OH location.
Responsibilities:
Deliver a "follow the sun" operational support model for the Client's global enterprise Wi-Fi environment.
Ensure the availability, performance, security, and optimal user experience of the wireless estate through proactive monitoring, rapid incident response, and continuous performance tuning.
The role works as part of a globally distributed team, handing over seamlessly between regions to provide 24x7 coverage.
Network monitoring
Monitor the global Wi-Fi infrastructure (controllers, access points, and associated services such as RADIUS, DHCP, and DNS) 24x7 using the Client's monitoring and cloud management platforms
Track key health indicators including AP availability, client connectivity, RF conditions, authentication success rates, and WAN/uplink status
Configure and tune alerts and thresholds to reduce noise and enable early detection of issues
Identify security events on the wireless network, such as rogue APs and anomalous client behavior, and escalate per defined procedures